Nanoleaf

The product itself is super cool. I have a playlist that wakes me up every morning, and I love having lights that play to the beat. I don’t have a window in my bedroom, so it’s my source of light. However, they do not always work. There have been numerous times over the few years I’ve had the product where the panels do not connect to the app or cannot be turned off. If the power ever goes out in my apartment, sometimes it takes up to a month and multiple tries to get it working again. And if I can’t turn it off, then there are on all the time, which is annoying if any noise is made when I’m trying to sleep (cause they are noise sensitive). The support team is always very friendly, but it can be exhausting getting it working again. The ways I got it re-connect before do not seem to work for the next time it happens. Overall, I am happy I have the product, really wish it worked better.

It takes a long minute for the app to actually load and bring you to the home page! It’s so glitchy, upon opening the app, when the name loads up onto the screen the graphics freeze! Then when it’s done thinking about it and comes back to life you are unable to do anything yet because now the home screen is frozen. 30 seconds (a long time in this situation) must pass for it to pop back to life. Ok, now that we have life I must say that it’s a bit confusing on how to create your own patterns. I do love love love these lights, I just wanna have more fun with them. And in order for that to happen the glitches and confusion must go away! Lights make me so happy, and that is my goal.

response required

"Smarter by design." I have never laughed so hard at a company slogan before. I've had absolutely nothing but bad experience after bad experience in using both the app and the product, especially together. The app is horribly designed and layed out, designed to look nice but functionally it barely works. Connecting to the device is extremely slow and that's if the device can be connected to at all. Attempting to use the app with a Nanoleaf account does not make things better. I have been signed out of the app every time I close it and now attempting to log into my account it say it doesn't exist. Attempting to make a new account, regardless of what email is used, I am told the account already exists. This is an absolutely atrocious user experience that no one should have to deal with, especially for $200 plus. For that type of money it should work at least half of the time. Do NOT buy this product.

This app is a lot of fun to play with. My wall looks pretty killer with my 50 piece set. My controller panel has been a little flaky though, and there have been instances where the app and my wall have connectivity issues which results in me taking the time to restart the device. It’s kind of a pain. I spent $1,000 bucks for some lights, I expect them to work well. With that said, the app is open to creativity, and is a great outlet to share and download ideas and designs. It’s really fun and I can’t wait to show my guests. All in all, despite the setbacks, the app is a hit. Also, the layout tool saved me. There’s no way I would have got my design up first try without it.

response required

I got those because they look fantastic, spent 4 1/2 hours trying to set it up and literally 3 minutes after it's all set up it disconnects and stops working and will not reconnect at all making it useless and unable to function or control the lights! And even worse it only works on 5ghz networks so that definitely doesn't help either! Also I forgot to mention...it uses over half your battery life! I have about 45% battery at the end of the day usually and it's at 28% after 45 minutes of messing with this app and it still not working! Really really doesn't help at all! Could have been an amazing product but it does t work very well with this app that's complete garbage and literally no customer support either and that makes it even worse. It could have been such an amazing product but they made it bad so frustrating they did that!