Namecheap

This app is good for purchasing domains on the fly, and also for assessing the status of your domain when you’re not at your usual workstation. However, do not use two-factor authentication. There’s a good chance you’ll get locked out of your account, and Namecheap’s customer service will not be there to help you. Finally, this app has an extremely poor quality UI, which implies neglect on behalf of the developers.

First off, thank you for having Apple Pay as a payment option! I have never been able to renew one of my domains so quickly and effortlessly! It took me about a minute to find the app on the App Store, install it, login, see my expiring domain, and pay for the renewal. It typically takes me 5 minutes or more to do the same via the web site and paying using PayPal. I may never use the web site again to renew one of my domains. I haven’t checked out the other features, but for someone who is just maintaining their list of long term domains, this was a treat.

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Only reason I installed this is for the two factor authentication because name cheap is too special to use a normal form of 2FA that allows me to use something like Google authenticator which I already have installed for a handful of websites. To add insult to injury there is no ability to generate back up codes so if you delete this garbage app or lose your phone you'll be locked out of your account with no recourse. Name cheap you can take a flying leap for all I care and I'll be completely disabling 2FA because your implementation of it is the worst I've ever seen. Seriously, you don't even allow me to remember the browser for a month after I log in.

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Soon after enabling 2FA, I ended up having to replace my phone. For typical 2FA options, this wasn’t a problem - all codes I had stored in FreeOTP still help up fine. However, due to the over-engineered nature of Namecheap’s 2FA, I found myself unable to log into my Namecheap account, as I had forgotten my password. I get it - forgetting my password is on me, and I could forgive this klunky setup if the customer support wasn’t so unresponsive. I’ve tried to prove my identity multiple times over, but now I think I’m just being ignored, as I haven’t received a response in quite some time.

Love you guys, but is there an issue with your server? Somehow searching for domains hangs almost forever. Through WiFi, and two different Cellular networks and two different phones. I find myself having to go to the computer or “unnamed” other registrars just to check things... Love you guys, keep solid and ethical, and I’ll be a customer forever