MyUnum for Members

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Just signed up for the app, hoping it would keep me from having to load frequently the unwieldy website on my laptop. Two tasks attempted (view to-do list, view benefits details), multiple error messages. Shut down, restarted, same issues. Folks incapacitated by illness are this app’s primary users, and it’s not helpful to compound our challenges.

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Hi UNUM, I try to use your app every year to submit my Wellness Benefit and since you all don’t have specific options like “mammogram,” I chose “imaging studies.” Instead of CALLING me to CLARIFY what imaging study I had for wellness - you just knee jerk reaction - deny my claim EVERY year. This is ridiculous! Then I have to call and the rep is super nice and says “I can submit that right now.” MAKE THIS APP USEFUL PLEASE! The other big issue is that the only option for uploading a document is “taking a picture” but that is incredibly unhelpful because most of my documents are in my “files” as a PDF. Please give the option to search “files” on the iPad in addition to what you already have (“upload photo”).

I’ve used my UNUM app for over 4 years & it works amazingly. I’m able to scan & upload all my M/R, continued disability forms, submit any questions I have & always get a response. I’ve never had an issues & am so thankful for this great service

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The app is basic and easy enough However, the company and their representatives are HORRIBLE they are not educated enough to educate their clients on what needs to be done. They should have a department that handles pregnancy etc. Their reps say heres this look at this , but they themselves don’t know what is required. This is scary to me because we all need money to pay bills and it’s sad that they can’t be more helpful in times where we can use as much as help as we can.

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I was able to start my short term disability claim at 3:30 a while at work. It was easy and efficient. However, that is the only good thing about it. You cannot effectively contact the company through the app. Messages either are lost or not dealt with by Unum. I can’t tell which. The second time they contacted me, it was by email to tell me they could not communicate sensitive info electronically. I work with HIPAA, and that seemed a very poor excuse. Also, why have an app if your employees can’t use it. I haven’t been able to upload documents. Also, in accessing any area I’ve privy to, it crashes. After my experience with it, I would never use it to process a claim. All expectations and no follow through.