MySlomin's

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I’m not sure whether it’s the app alone or the company in general since I called this morning when their app didn’t work, and they said they were “doing routine maintenance” and that I wouldn’t be able to remotely turn off my alarm from my phone “from the early morning until around noon.” So, because they can’t do their work in the middle of the night when it would pose minimal disruptions to their customers, I have to go downstairs and set off the alarm waking up my whole household to use the manual keypad. This happens at least four or five times a year. Sometimes for reasons like this and sometimes because the app just can’t connect to the device. They definitely need to work on this app to make it better and it minimize things like this to their customers at times when they know people need to be able to turn off their alarms.

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Am I the only one whose iPhone app no longer works after the control panel radio upgrade a few months ago? Intermittently - and frequently - does not connect to panel from app. Numerous phone calls to customer service for troubleshooting, had a service call on site a few days ago, still crapping out on us, multiple iPhones of different generations (SE and 6S) affected, using both WiFi and cellular signals. Currently waiting for slomins to chat with their IT folks and call me back. Told that customers aren’t allowed to talk to IT there. Slomins app is our primary method of arming and disarming since our control panel is not near our usual entry door. Got mad at repeated phone calls over this issue and threatened to cancel service, and rep told us “No problem, we’ll just hit you with a four thousand dollar ($4,000) termination penalty, read your contract.” 😟😟😟

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Such a scam - they somehow fix it while you’re on the phone with them but then when you hang up it’s not working again. Husband couldn’t believe it we changed password user name and nothing. Have called about this issue numerous times. Maybe it’s a feature costing them $$ I’m not sure but it makes me wonder how well they’re protecting my home if I can’t arm it while I’m away - how do I know alarm rings to them or that they’ll call me? I’m going to have to run more tests this weekend to see ... very frustrating!

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Every time I try to arm our system from my phone it tells me to call customer service. Even after I refresh the panel multiple times. Such a downer because one of the reasons we chose Slomins was because of the app. Very disappointed. Will probably switch companies when our contract is up to a company whose app actually works.

App works well to remotely turn alarm off/on. Not sure why they can’t send notifications to phone when alarm goes off. Seems like that would be really practical.