MyQHealth - Care Coordinators

I am writing to say thank you so very much for having a service representative like Katie. I’m sorry that I don’t know her last name, but she is certainly a blessing to me and my wife. She helped us in so many ways to get to the bottom of a problem we were having with the cost of a prescription. She followed up not once, but twice to make sure that all was taken care of. She sets the bar very high for any of your other customer service representatives to reach. Thank you so very much Katie! Best Regards, Eddie Edwards

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MyQHealth is the worst insurance I have ever had. They have made my medical visits a nightmare by constantly emailing/mailing/calling to say services aren’t covered that I didn’t realize the facility wasn’t obtaining authorization on or I have already gone out of my way to obtain prior authorization on. I emailed every test Mayo Clinic would be doing and already got my max out of pocket so they decided to penalize me for the facility not obtaining the prior authorization. I’ve been penalized $300 three times this year so far. Two MRIs were STAT THAT Mayo Clinic ordered for same or next day to decide if I had a leaking reconstructive implant after bilateral mastectomies, rule out a tumor on my heart that would have necessitated open heart surgery and the last thing I was penalized for was an ultrasound guided fine needle biopsy of my thyroid to decide if I had thyroid cancer(which I emailed MyQHealth and told them I would need 2 months advance notice)! Horrible company that I feel must get compensated by denying patient services they are entitled to.

I used to have another health care company. I really disliked getting the emails directing me to their app/site because it was a pain to navigate! The Quantum Health app has what I need, where I need, when I need it. And they aren’t bugging me to earn points for meaningless stuff! Thanks for helping me keep it simple!!

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So disappointed that my company moved from United Health Care to this cheap insurance UMR. The app is terrible compared to the app of UHC. The website is also cheap and low level quality. Overall you can’t find anything, you have basic and ultra limited information. Terrible experience. When I click to see my claim, it’s redirecting me to the website, outside the app! And then I see an error page. When I want to email the customer service, it’s showing a message box, not the real email. There is no indication on my FSA balance or remaining deductible. Not sure what they can do, expect change to a new website and new app, and by taking example on United Health Care? 🙁🙁🙁😢 Worst iPhone app and insurance.

The app itself does what needs to. I think the most infuriating thing is that there is no way to store your medical id card in Wallet. I realize this isn’t really the fault of the app maker, but this is one of the most obvious things you would want to do but can’t.