MyNextbase Connect

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Got the top of the range 522gw as a Christmas Present. I can not even begin to say if the camera is any good because the app is worse than useless. I have been driving about thinking I have been recording when in fact I have not. I expected once it was connected it would automatically record but no you have to press the record button every time you set off. I have just spent 4 hours of my life trying to get the camera to speak to my phone but all I get is “searching for camera” on an never ending loop. My last dashcam cost a 1/5 of this monstrosity and never failed me until it fell of the windshield and got damaged. And finally I have discovered that the settings I thought I had set revert back to the default every time the camera shuts down.

I was pretty excited about getting the dash cam connected and operational but this app is absolutely worthless on an iPhone 6s. I suspect it works better on androids but if so I’d sure like to see it. Taking the SD card out and using it directly with my computer has been the only solution. Still looking for an alternative phone app. Addendum: after spending hours trying to troubleshoot connection issue I started turning off app related items in the phone settings. Turned off location service and use cellular connection and guess what? The app works. I now have live view and can review videos and the WiFi connection is pretty decent. The app still has issues but getting this working is a big plus. Still could not update firmware from app but was able to update from the windows pc app while connected to my computer. I have upgraded the rating to 3 stars.

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The camera is great however what’s is the point of spending good amount of money on a dash cam with multiple function of the app is trash doesn’t work? And keeps crashing too. It’s just faster to take out the memory card myself and extract the footage that way than trying to get it uploaded to my phone through the app. I rather return this product and buy a cheaper one if I have to do that. I bought this product so just I don’t have to keep getting the memory card out.

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It’s really unfortunate when you have an app that won’t let you get the video details of what occurred when needed. What good is a dashcam when you can’t view the incident, can’t download the video, and can’t even see the location data? Camera works great but that’s useless if the app doesn’t work. It also disconnects from the camera every 1-2 minutes which is highly annoying. I hope they fix this but being they already have our money, I doubt it.

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I gave the app the benefit of the doubt. I kept hearing good things about the NextBase cameras so I bought one. I honestly didn’t think I’d use the app/Bluetooth, but I realized how useful it would be. Unfortunately, it doesn’t matter since the app and the camera can’t seem to get along. I’ve tried everything the app/camera suggests. Forgetting the device, “turn it off/on,” and even a hard reboot. I guess I should contact the company now. Problem is, I shouldn’t *have* to. This is extremely frustrating. I so desperately wish I had done more research and perhaps had gone with another brand of camera that has a more functional app. It’s just SUCH a disappointment, ESPECIALLY considering how well-reviewed NextBase cameras are. Too bad the app just doesn’t meet the same standards.