MyNavia App

ask user to change the rating

When I try to submit a claim, the Next buttons disappear when I fill out the required fields, which makes this a useless app. Also, related but not, when I try to reset my password on the website (because that’s the only other way I can submit for expenses) it tells me that my information cannot be found. When I clearly have the same information logged in on the app and the card with my information in my hand. And then when I find a workaround with the disappearing next button (which includes filling everything out and then clicking on all of the other non-typing fields) I’m not able to continue because it’s “before my coverage date” despite being six whole months into the coverage stated in the app’s account information.

response required

I got an email requesting substantiation. I logged in with last year’s app and learned I needed to install a new version. Fine, installed. Then it wouldn’t let me log in. I logged in online and changed my password, then logged into the app. The “outstanding swipes” described in the email does not exist in the $&#%! app. Logged back in to the website and found the buried link. It self-substantiated and they don’t need documentation after all. It’s a charge from a clinic I’ve been to many times and this one randomly generated a pointless email. I WISH MY EMPLOYER WOULD PICK A DIFFERENT COMPANY FOR THIS “BENEFIT”. I really dislike dealing with Navia; they over complicate everything with the need for an employer ID, customer service reps that aren’t provided with adequate training, and random emails of useless goose chases.

response required

I use LastPass to store my passwords. When I open it through the iOS keyboard shortcut like I do every other app it auto searches for “local host” instead of Navias website. It looks like whoever’s high school kid they hired to build this app forgot to set their app up properly. When I self navigate to my Navia password it won’t log in telling me it’s an incorrect password. If I log in with the same password via the web I have no issues. This is a 20 character random alphanumeric password. My guess is, whoever wrote the app is somehow “sanitizing” passwords that are input and so it won’t accept my current secure password. This app looks like a high school computer science term project, bugs and all.

ask user to change the rating

My company switched providers for our FSA from Arcadia to Navia. Forced to download new app and sign up for new account. Not happy about it but whatever. Went to submit claim and could not access my photos. Only option is to take new photo or access stored documents (PDFs, word docs, etc). So unless you have the receipt in front of you right then the app is useless for submitting claims. A lot of the time I take a pic right away because I’m busy and fill out the claim later which is no longer possible with this app. This is basic functionality that shouldn’t have been overlooked. Looks like others have had the same issue and the developer doesn’t care.

response required

Share my story. I ordered an exercise bicycle in Dec that could be eligible for health benefit from my employer. Knowing this is a big order, I called Navia to carefully confirm the eligibility and got a yes from them. Later my reimbursement was denied. Called Navia again and they said their agent gave me the “incorrect information”. Now it has passed the deadline and I have lost my health credits for the calendar year, plus I also have to pay $350 for the bicycle out of my own pocket! After months long follow up and escalation, Navia basically says yes it is their mistake but no there is nothing they could do. A “benefit solution” company who offers NO solution to benefit. You really cannot trust them for anything.