MyFax App–Send and Receive Fax

I have been using this app for a little over a year as I sometimes fax orders to my dad who is a truck driver. The app hasn’t failed us yet and is super convenient to fax PDFs from my email directly to him!! Takes the struggle out of finding public locations to fax and is super convenient! I’ve only had to contact customer service once and they were quick, responsive, and solved my issue.

Have used personal and corporate level online integrated electronic fax services for over 25 years in some manner. Recently retired and had been contemplating which service to jump into that easily integrated and didn’t break the bank. Concern was to weigh the inevitable migration to fully online systems in conjunction with a periodic need for point-point document transfer for perceived security reasons. Myfax met the bill and it does everything anticipated. Having been an IS Manager for over 20 years, the other top tier solutions are good; by for our ongoing needs; myfax met all my expectations from WebBrowser to iPhone to MSOutlook integration.

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Not all of my faxes have gone through. It was supposed to be a free trial. My card was billed the $10 monthly service charge twice and billed $1 for a unknown reason. $21 total and not even half of my faxes went through. This app must be some sort of scam. I’m reporting this to Apple. Warning...... they do not accept the payment through the App Store. That’s how they get over on people. Only pay for a apps service through the apple App Store. I spoke with customer service. This company even charges for faxes that don’t go through. This company is absolutely horrible and a scam. The man refused to give my money back even after admitting I shouldn’t have already been charged for the next month. I canceled my account.

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Please trust me when I say: Never use this company. Never. I made six attempts to try to cancel my subscription online via chat, Because that’s one of only two ways they offer as an option. All six times the person “helping” me disconnected without a response to my request. I eventually had to file a complaint with my bank to get these frauds off of my account, because they would not cancel my subscription after multiple attempts and over an hour of my time. To add insult to injury, the two faxes I sent to my mother’s funeral home were never even received by the other party. It was mortifying and a time sensitive situation.

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It worked for a few months .. after that I couldn’t sign in called customer service and they couldn’t get me into my own account went back and forth for almost a year of being charged and not being able to use it... finally customer service told me they couldn’t figure it out . When I asked them to cancel it and credit me back the months that I couldn’t use it I was told they couldn’t do that but they could give me free months!!!!!!! It was pointless cause I couldn’t get into the account and neither could they .... so finally cancelled it ! A total waste of money and no customer support at all! Don’t waste your money