MyDigicel

The page sticks often and in order to get access again the phone has to be switch off.

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I’m postpaid and I’ve been using the old app a long time now especially to pay bills (both mobile and Digicel Play). I was skeptical at first but when I started using it, it was a life saver. Such a convenience and no problems everything ran smoothly. Then.......they “upgraded” it.....the new app was automatically updated and it is such crap. User interface is poor. And the tutorial is a cheap piece of work. No help at all. Now I can’t pay bills. Keeps “saying not supported in my country” everytime I try to make a payment. Contacted support (they took forever to reply from within the same app) who replies and sends a link to go pay online and that was it. HORRIBLE SERVICE!!! I deleted the app reinstalled it and still the same problems. Now I have to go back to standing in lines to pay my bill where as I had the convenience of paying my bills wherever I am from my phone. P.S. - I’m using an iPhone X in case you were wondering what phone I’m running the app on.

Too many times I have been subject to digicel and their Robbery. Today I activated the unlimited talk plan where you can make a international calls(USA)at the cost of $3.38 no matter no duration of the call. Upon making my call the first two times the person did not answer and the call went to voicemail and I checked my balance and each time 3.38 was taken from me which is relatively understandable, however During my call today digicel did not charge me at this rate and my money finished. This is not the first time this has happened and I am fed up of the nonsense !

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Digicel service started out very well but now they are blatantly taking advantage of customers and hiding behind customer service apps to deal With clients ..my packages both phone and digicel play bills have been going up and i am not being notified and there is no way to contact real customer service agents ! I signed legal agreements fir a certain package deal then get a bill with a different amount , this is robbery and it is unethical to do customers this ..and all the managers are hiding behind automated apps . POOR SERVICE VERY DISTASTEFUL

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The option to pay my bill is still unavailable even after this update which says it fixes that issue. What’s the point of rolling out an entirely new app when it’s predecessor did a by far better job.