MyAviva

It’s great to see some of my Aviva products all under one place, it actually motivates me to buy more Aviva products purely based on the app and having everything manageable in for me place. However I have other Aviva products so ch as life insurance, travel, critical illness, health essentials etc that are in a corporate account which I can’t see here. You really need to think about bringing all of a customers accounts together into one place. My other observation is it is really difficult to try and get things fixed through the contact points as well as feeding back improvements. Please do more work in this area to improve the overall user experience..

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Logging on and navigating between screens is painfully slow. Tabs, buttons and links are scattered around liberally, with identical or very similar names and nothing else to distinguish them. Harsh blue and yellow colours are unhelpful. The documents and message system is clumsy and filled with repeat messages that contain no actual data, eg about adviser charges. The investment performance reporting capability is adequate except for the main summary which is peppered with mysterious figures with baffling labels that even the support desk cannot decode. But you can monitor investment progress if you can bear the slow, clumsy and confusing interface which is the recurring theme of this web app, and the mobile version is even worse. Occasional upgrades make things look a bit different but deliver no material improvement. Overall, it’s a terrible experience, unfit for purpose. Must try much harder.

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Since the time this app used to work there have now been several 'bug fix' versions which do not get any further than a pop-up saying 'We are having problems logging you in. Please try again later'. I note other reviewers have been having similar problems and my iPhone SE is a fairly standard phone so I won't have Aviva waste my time any more with the Aviva stock answer making personal issues out of global problems pointed out to them. This app would still get no stars, but just like insurance companies, the Apple programming forces users into options which aren't correct data to proceed. I note however that some people are rating this highly enough for Aviva to at least match the TSB app for stars. Given the problems also in Aviva keeping my personal data unchanged on its website, I have begun to wonder how many people are there at Aviva who are faking it in IT.

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When I initially took out my policies with Aviva, one of the things that drew me to the company was the ease at which I could update my basic personal details on the MyAviva app and website. Why is it that I can no longer update these details? Since setting up my policies, I have moved house and would like to update my address on my MyAviva profile. The app no longer allows me to do this. For the past TWO MONTHS I have been calling Aviva advisors and IT departments, only to find that no one has any idea how to update my profile address details. My issue has been reported to Aviva IT departments THREE TIMES. Each time, I have been told the IT departments would report back to me... NOTHING. I have even submitted a formal complaint to Aviva. A WEEK later, I still have had NO RESPONSE to this complaint or resolution to what should be an extremely simple fix. Unless Aviva fix this issue and this app, I will have no choice to report my deep concerns to the financial ombudsman. I have explored all avenues and simply feel I am being ignored. I’m writing this review as I at least see that the developers respond, which is more than I have had from Aviva over the past two months. Please, please fix this issue. - One extremely frustrated customer

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From the very first moment this new “sales”orientated app replaced the original, it has been nothing but trouble. Yes it loads and looks very user friendly, great if I want to buy a product, but very unpredictable if I want to see my two pensions and ISA investment. From day one I could not see any of details within my account, this was rectified after several months of emails and promises that it will be fixed.. the ISA performance is still not available and I think it’s now been over a year.. After the current update of this app, it’s like Russian Roulette if I can get any information on the balance of my accounts. FYI I am using iPhone 6s Plus and IPad Air2 both with latest updates, in addition I also have the same issue when using safari web browser on iMac.. please can you update me on when this will be rectified.