myAIS

The app opened in English the first time I used it, that was good. Easy to set up Touch ID. Home screen gives you the basic info you need about usage. Plan details aren’t exactly clear but it is workable. However, to see usage details you have to enter your ID or passport number! Why? Privileges (discounts) are only in Thai and you can’t copy/paste into Google Translate to figure out what they are. And some look very tasty! Grammar needs a bit of work, too.

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It’s a common sense to have AIS Rewards available in English language and not just in Thai, I believe there’s also lots of foreigner customers using your network and it’ll be frustrating to not being able to fully use our Rewards and what’s the condition of a specific offer in MyAIS App. It’s 2018, you guys should start having your interface in a dual mode (Thai and English), your country will improve when it comes to speaking in English if major companies like you will start to adapt to its innovation and technologies, even in your website, it’s a pain when we chose English already but it’s still going to display Thai characters. 🤦🏼‍♂️ I hope this can be improved, I know you guys have someone in your company who can do some proofreading before you’ll roll out something, think out of the box and not just launch product updates solely for Thai’s, I get it when you are mainly supporting THAILAND but it’ll be even better if we can get this improved.

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I wish I could give this a 0. 3 days after buying SIM card I am still unable to put credit on it. Ais store insisted I use this app. App hasn’t worked “internal error” for 2 days. Finally working today none of 3 credit cards work. No customer support phone line. Useless interactive help (in Thai which I don’t speak) informed me yesterday some one would be in touch “once my identity was confirmed” tried to contact again today to no avail Total waste of money and time. STAY AWAY

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App crashes on launch. I am using an iPhone 6 on IOS 9.2.1. This is completely unacceptable. From a Cell service provider this is very annoying. I want to cancel my internet package auto renewal which information is not readily available. My balance keeps depleting despite me traveling and not using my phone. AIS should come up with easy instructions and not auto renew packages without user consent to do so.

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I am not able to login the login button is hidden buy keyboard on iPhone 7 Plus. Screen will not rotate so I can click the button to login after interning fiber number and password Somehow I managed to login once only