My Utilita

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1. I am very pleased to know that we now can make payments using the My Utilita app then having to go to another app to login. 2. I’m also happy with the fact that we can top up 5 pounds or I think a minimum of 2 pounds when I last checked so that’s good. I don’t have to called automated service just to top up 5 pounds anymore. 3. What is annoying is that when you want to top up the gas you also still need to top up the electricity of a minimum of 2 pounds which is annoying because what if you only have the amount of money to top up one meter and not enough for the other, now your having to split the money to cover the other meter and then maybe you might not be able to clear your bill on the actual meter you need to top up so that’s quite annoying. 4. I think Utilita should make an improvement for customers so that customers can transfer money from one meter to the other in the event that they have no money. I do know that there is power ups. I know they can do that if you call up but it would be good to do it manually from home.

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Only so rked for about a month after eventually managing to link it to my account. Now just comes up with a “well this is awkward” failure screen and that they can’t find my details. And yet if I press the button to edit my details it goes to the next page and shows all my correct information. Have tried the app feedback page months ago with no reply & was in contact with customer services & never got a result. Now at the stage where even if I go onto the MyUtilita website it won’t even log in properly there. Just gives a red screen saying they are having problems. Been with Utilita for not even a year after Our Power went out of business. Preferred them as they didn’t try to run before they could walk on the tech front & create apps and features that quite simply don’t work properly

Generally a good app. Aware that there will be latency between topping up, almost unavoidable with the tech used. However, a couple of improvements. There needs to be a feature to be able mass acknowledge the notifications. I have 80 or 90 of them after I allowed notifications 6 months after getting the app and I’m buggered if I’m going to go through each one to acknowledge them. Also, the ability to view different periods of usage rather than week.

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I’ve been using this app for about 9 months now and it’s out by wild amounts, normally £1-£5.50 more than what I really have on the meter, also says that what I have will last me 40 days and 11 hours when it only last me 25 days. And I’m lucky if it shows more that one day on the usage tab, logging in and out don’t fix it. Currently only showing me usage from 4 days ago. Update 7/4/19 the app is now worse and 20 days out on how long the amount would last. If I believed what the app was telling me my elderly parents would have frozen to death 2 weeks ago. And using the feedback part of the app is useless no one ever responds to the emails sent

So it’s good you can see your balance on your phone or tablet. I hope future improvements will mean integration with Siri, Alexa and google assistant then you can ask for the info. Utilita if you read these reviews please consider this for future development. Also wouldn’t it be neat asking Siri to top up your gas or electric.....hey Siri top up my electric with £10 please.......