My PT Hub Classic

Just started my Online Personal Training business through My PT Hub. Been a good start, it’s allowed me to reach people far and wide. Clients are getting to grips with app. The scheduler is causing the most problems as it’s very strict and won’t allow clients to move workouts to different days to work around their own life/schedule. If this could be an option the clients would be far more happier. The nutrition log it’s self ok, few of my clients are using MyFitnessPal along side it. So I think the nutrition could be developed. The macro calculator is good, don’t think you require to put the body type though, at the end of the day it’s all about calories. Excellent exercise library, a lot of variation. Think there is an update coming to add in AMRAPs, tempo and reps and sets ranges. Haven’t had much contact with customer service, did speak to someone at the start but haven’t heard from anyone since.

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This app has the potential to be good but it needs a lot of development. There are better training apps out there. From a clients perspective I find this more frustrating than anything. On numerous occasions it has completely lost my workout and stats and tracking progress is surely one of the basic requirements of the app? The instruction videos are good. Frustrating that you can’t save you workout as a draft it come out of it to use another function in the app like messaging your trainer without either losing the whole thing or saving half way through your workout. A glitch in the system means it keeps flashing up the delete exercise function for no reason and it’s it seemingly impossible to get out of that screen. Very frustrating. Me and my trainer have given up and are moving onto a better app

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Great app with potential, but I wish they would actually beta test all the critical features before releasing updates. Messaging is completely and obviously broken now, the keyboard just won’t disappear, blocking out what is being written. When you rely on this for your business, these kind of blatant bugs can really cost you. Please get a fix out, it’d been a while already ..... Update: 3 x updates now and myself and clients still can’t communicate via the messaging facility as it’s impossible to see what you are writing. Worrying that they do not have the ability to fix this simple issue. If you are looking at messaging as a essential feature - do not consider MyPTHub as it’s fundamentally broken and you will need an on top solution.

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From a client perspective, some features are frustrating. For example, when adding to my food diary, many of the portion weights are pre-selected with only one option and won’t let you edit or add your own portion size, meaning my food logs are mostly inaccurate. Also, when adding an exercise, I simply want to add 30 mins of spinning but the app asks you to enter speed kph, resistance, and “%” of time spent doing a certain speed/resistance setting?! All I want to know is how many calories on average I’ve burned. Another annoying thing is a notification that pops up every time you open the app to tell you you have no notifications?! I’ve found MyFitnessPal much more user-friendly and easy to navigate.

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The app has all the potential in the world, but sadly it doesn’t work. As a trainer, it is frustrating that it constantly crashes and glitches when I am using it but it makes me look unprofessional when these things happen to my clients. Which it has. To all of them. I contacted PT HUB about this and their response is that they can’t tell me when it will be fixed but coding is hard. Bare in mind that this app costs £120 a year paid at once and this was their reason for providing an app that malfunctions, coding is hard. I have actually been a member for three years and this was the first year they charged me £120. Previously it was £60 and then roughly £90. They did not tell me about these price increases. I can tell you as a long time member, the issues that they are facing now with the app, that everyone is logging in the reviews, have existed since its conception and I doubt it will be fixed. I can also tell you that they don’t give refunds and support team are flippant about the situation. Do not buy this app. Invest in a higher quality one, where they have software developers that don’t find ‘coding hard’.