My Optus

Good experience as a prepaid sim user. Would like to see more data options as well as promotions for long term users like me

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I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.

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Past versions of this app I have worked quite well for me, however, this one crashes and locks out with the screen claiming that they are “trying to improve service”, rather than providing an honest error message when attempting to check data usage.

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This app literally never works. We can’t even use Optus perks because the pages never load in the app. We’ve tried going online to use perks but the website just says to download the app. I don’t even write reviews but I decided to write one because this app is just so bad.

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This app never works. Nothing loads. Ever. Optus might have good coverage, but their customer service is pretty well the worst I’ve encountered in any sphere of business. Good luck getting any Optus perks to load from this app! (Please make them accessible on the website or fix this app)