MTailor - Custom Clothing

I was very skeptical that the fit would be correct, but wow! Not just a close fit, but perfect! I’m 6’2” and 200lbs. I have wider shoulders than average so I’m never able to find shirts that are comfortable at the shoulders but fitted through the sides. I usually have to get larger size shirts for my shoulders and then take them to be tailored. I ordered two long sleeve shirts. Both are a perfect tailor fit. Fabric is very nice and they look very well made. I also ordered one pair of jeans. Also a perfect fit, which is a very difficult thing to find off the shelf. The measurement process was very simple and only took a few minutes. I did the measurement process only wearing tight fitting black boxers. Not sure if this helped but I wanted it very clear during the measuring process so the outline of my body could be clearly seen. I’m really looking forward to ordering more items.

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I was very excited to try this innovative idea. I got two pairs of jeans the fit great as well as a t-shirt that I do like. However, it went off the rails trying to get a button down that fit. The first order was a bit tight in the shoulders and big in the waist. I received communication that they would offer a remake. That’s when the system broke down. The service rep proposed alterations and after a few weeks I received another shirt. When I got this one it fit better up top but the bottom buttons did not connect; creating an odd tent out front. I replied with my concerns that this shirt was less wearable than the first. Again I got a very robotic response not addressing my specific questions. They offered to do a second remake. I asked if I should get remeasured but they said no and made modifications that were supposed to fix it. The third shirt was somehow the worst (the tent got bigger). At that point they said they would just send me an envelope for a refund WHICH HAS STILL NOT BEEN RECEIVED. I came to this app hoping to finally get a tailored shirt and upgrade my whole wardrobe. Instead I spent 2 months back and forth for nothing. I have no problem with the idea or price point but the tag line 20% better than a tailor is false. Best of luck to you.

I have to say like others I was very skeptical. It seems that people here either love or hate this company. So I started by purchasing two pairs of dress pants and a couple shirts. I have to say everything fit perfectly. I have even gotten compliments from people and noticed a lot of the women I work with look me top to bottom now. The dress shirts show off my athletic physique without being restrictive and I am very pleased. The pants fit absolutely perfectly. Only complaints I have is on one shirt my watch sleeve was a bit larger than the way they cut my other shirt. But after washing them they are acceptable so I didn’t mention it to them. The other is the collars are difficult to iron but manageable. My banana republic shirt collars are easier to deal with and stay in place partly due to being shorter. These are on the wider/longer side and try to splay out during the day. I will try some starch but this is why I docked a star. The fabrics all appear very good quality and I am very happy. I will see how they hold up but for now I will continue to do business with them.

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The app is good and the measuring process was quick, easy, and fun... but it didn’t work! I have an athletic build with broad shoulders and a narrow waist. I also have a short torso. Thus, most shirts are too long and with too much fabric around the mid section for me. I was excited to give this a go and I started simple with a tee-shirt for a test. However, the shirt I got was WAY worse than most off the rack shirts! It fit okay around the shoulders but it was so long (it nearly came down to my knees) and with so much fabric around the midsection I felt like I was wearing a maternity shirt! I just didn’t have it me to go through the “remake” process, so I requested a return. Going to a tailor is way more accurate (not sure how in the world this app can claim they are more accurate) and less of a hassle for me. Customer service, however, was courteous and prompt, which is the reason for me not giving this just one star.

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I tho ought I would give this a try because I tailor a lot of clothes and almost everything I own is custom. I thought wow, this would be great not to have to go to the tailor. I ordered a pair of shorts and jeans first. I’m fairly fit but have trouble finding jeans that fit great. So I set this up and went through the automated process. The first problem occurred when I discovered I had an Incorrect address in Apple Pay. Literally within 5 hours of paying I contact support and they tell me I cannot change the address. They gave me some line that my order was already complete? I go back and forth over this and give up. 1 week later I receive a notification my order is finished??? Long story short it took many days to then track down the order and get it to my apartment. Once arrived the jeans fit horribly. I can’t really describe how they look but it’s as if I have no bottom in these jeans ... I’m a fit guy and I look like a flattened pear. The shorts were too tight. I gave up in discust.