Mr. Cooper

I’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone this APP. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. This APP also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier

For an internet mortgage company, you guys have it together. Your website is easy to use and efficient, your data is frequently updated, and scheduling payments is a breeze. My problem has been with making Principal Only payments on my mortgage, which I do randomly and fairly regularly. Every time, the website splits those payments into interest and mortgage, which is incorrect. I have to call you guys to straighten it out, which is easy enough, but a waste of my time. Please try and get that glitch fixed. Other than that, I like your company and would recommend it to others.

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If I could give zero stars I would. As of today my homeowners insurance is canceled because of non-communication between the two. I called both last month and thought this was handled. Oops my bad it’s not. When asking the mr blooper lady on the phone how they were communicating with the insurance company, via email and fax. I asked why hasn’t someone actually picked up the phone and called them her response was.......... I was standing with my insurance agent when he faxed over the payment information not one but twice. They haven’t received it yet. Really. Mr blooper bought my loan a few months ago and I received tons of mail saying the I was going to have a WONDERFUL mortgage experience! When does that start? Sell my mortgage please, to someone who knows what the heck they’re doing.

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One star for such a large financial institution to offer only an iPhone version of their app. I assume there are thousands that don’t mind looking at a tiny screen to transact their business with the silly named Mr Cooper company, but not me. I want to use the larger screen offered by my iPad to transact my business and to take advantage of the screen in either Portrait or Landscape mode as I CHOOSE. Instead with this limited app, I am forced to use it in Portrait mode thereby making my external key board useless, unless I wish to “crick my neck” as I stare sideways to use my keyboard and look at the solitary option of Portrait mode. Come on Cooper, get with it, either offer an iPad version also, or add an option to select either Portrait or Landscape modes on your iPhone app.

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I went through a divorce and the ex got the house in the divorce which she has yet to pay a payment on time. Now my credit ran into the ground, because she is nearly foreclosed on by Mr. Cooper. They say there is nothing they can do. I would never use Mr. Cooper for any reason. They bought my loan out when I was married, now I wish I had gone local instead of staying with a company like them. DO NOT USE THEM! I have called about 15 times in 2 1/2 years and no call backs. Just harassed for the mortgage payment that is not mine. Horrible and no options for divorced people.