Move by Volkswagen

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I honestly have never had a worse app experience. I was unfairly charged for my trip with Move. Firstly, the driver did not begin coming towards us until after I called him and told him to please come to the pick up location. Secondly, the driver then refused to come to the arrivals terminal at the airport where the pickup pin was set and where we were waiting. He said he wouldn’t come in unless we paid the 3000 RWF parking fee. So we agreed to pay as it was 3AM and we needed to get to our hotel. Thirdly, when the driver finally came after much back and forth calling, he picked us up and proceeded to drive as slowly as possible to drive up the fare. There was NO traffic at 3:30 AM in Kigali. He also took wrong turns ignoring the Move app directions, thereby increasing the overall fare. The original fare suggested was 4800 RWF. The final fare we had to pay him was 7850 RWF plus the 3000 RWF we paid for his parking ticket. Other ehailing companies would refund this unfair fare as it far exceeds what the Move App suggested as the trip cost and was more than what other taxi drivers were offering at the airport. Move did not refund. Oh and on top of this the app doesn’t work well. I had loaded card details to make a card payment but the app kept crashing. So the app just assumed I’d pay with mobile money. I ended up paying in cash because I don’t have mobile money and despite repeated attempts I could not get the card payment to save.

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I’ve been trying to use Move since it was launched and have deleted and reinstalled so many times. But the app still crashes more than half the time. Also, the map will not accept my address as home no matter what I do and keeps changing it. Finally, none of the drivers can use google maps and so you end up waiting 20-3@minutes for drivers who you can see are in your neighborhood. Work out these kinks and this could be a great and needed service!

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I was able to sign up and order a car and then the app never opened again after that. I didn’t receive information about my driver so it was a confusing process coordinating with him. I deleted the app less than an hour after downloading it.

The app is a bit slow I would say if comparing it to Uber however the service worked pretty well for me. New Volkswagen polos and if you are downtown Kigali the wait isn’t more than 5 mins. Prices are better than local cabs Honestly made it easy to get around.

Everyone should really move with VW Move. I just like how nice the interior of the vehicles are, it gives me pride when im going out