Modern Fit: Lifelong Success

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I am very displeased with Modernfit’s service. I first was not notified of the price only the trial rate of $1 for a week. Then it was very difficult to cancel the trial. There is no easily accessible information to cancel. It took a lot of google search and still no information. Resulting me to attempt to send an email on the last day to cancel and am not able to get a refund, charging me $158 for a 4 month subscription that now is cancelled. They also don’t have a phone number to talk to an actual person everything is through email. Making contact difficult and long. The site is also not user friendly, making any information in regards to your personal account near impossible to find. When contacting the “trainer” she only gave little information and I have to send multiple emails to get through. Very disappointing.

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Before signing up for their seven day trial I searched and looked for any information about the cost of the subscription. I was unable to locate any. The confirmation email did not include any such information. I was then charged over $150. Within minutes of being charged I emailed and asked them to cancel my subscription and refund the charge since I was never informed of the amount and the service is not one that I am likely to use after seeing the trial. I was told it was not possible. I asked to put be put in contact with their legal department, and have not heard anything back from the company yet. I tried to call the phone number associated with the charge on my credit card and it was a Google voice phone number.

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This is the worst company EVER!! I signed up to see if it would be helpful with my Noom program as it was advertised as customized work out plan. But the app is very disorganized and must be used in companion with other apps. I canceled the nutrition portion in the app and all of the stuff disappeared. However, I was still charged for four months although it’s a monthly service. Then I received an email from Sandra stating that I can’t be refunded because it’s past the 7 day trial although no where does it state you have to email to cancel the service and it leads to believe you canceled within the app itself. BEWARE AND DO NOT TRY!!!

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I was excited to start this so decided to pay the extra $59 for customized meal plan and exercise. 5 minutes after receiving my plan I knew it wasn’t a good one. The vegetarian option was eating eggs and yogurt multiple times a day and every day. Hardly any vegetables. I wrote within the hour and asked for a refund but according to policy (where is it written??) the SIXTY BUCKS is non refundable. Are you kidding me?? Sad that this company won’t work with you if you decide it is not for you the very first day. Robbery. If you are a vegetarian and like vegetables, this is not for you.

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On the website they advertise personalized workout plans and meal plans but everything is just a template. They do not take your personal considerations into account for meal and exercise plans. I emailed the coach responsible for my plans and she did not even change the plan when I pointed out that she didn’t take my special situation into account! She just said “just count your macros” - the whole reason you get and pay $60 for a meal plan is to have someone do this for you! Absolute scam