Mobile Scan

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Every single visit (>10) at checkout, system tells me there is a problem and need an attendant who then needs to perform an audit. Store personnel have no idea why. Whole purpose of using the app is to avoid delays at checkout. App would also be better with some enhancements: Ability to add a quantity rather than having to scan the same item multiple times Discount pricing is confusing: 12 pack of coke is 5.88/pack or 3/$12. Scanning 3 packs shows to entries for 5.88 and one for 0.24 which adds up to $12 but there’s no explanation it’s doing it this way vs realizing there’s 3 packs and just putting in a single $12 entry

For the first time using the app, I was pleasantly surprised! I was expecting a hiccup or two for the first time, but they were easily explained to me. The only awkward times were packing up my purchases after checking out. Maybe an area for that would be helpful. Def will use again! Wow!! This is a definite time saver!! I pack my items, go to the kiosk, put my card in, the cashier goes over my items and I’m OUT! I don’t understand why more don’t use this option. Cuts my shopping time in half.

The first couple of times I used the app I ended up needing a cashier to process the order, but since then the app has worked wonderfully. I started out with small purchases, but now I regularly buy $100+ worth of groceries with no issue. It saves my wife and I so much time at the store. Being able to bag groceries as we go, and then being able to just waltz through self checkout has made grocery shopping so much more convenient.

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I was able to use it without any problem while in the store. The problem came at checkout when the system ended up shutting down completely so it force me to use a regular cashier and rescan everything. Also, what is the purpose of me scanning everything if at checkout the cashiers has to scan it again to verify? This just waste way more time. It took almost 10 minutes for the cashier to verify everything and then the system shut down. I get this done quicker just using self checkout.

Using app for about four years now. The most annoying thing about this app are the times when it will not connect to store wifi system, which happens quite frequently. Also, when using app, if IPhone screen locks...app disconnects from wifi and there is a lag to re-connect. Stop-and-Shop supermarkets have a much better app that has worked flawlessly for me.