MMGuardian Parent App

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I’ve used this app for over a year and it was great. It worked perfectly, was exactly what I needed and I even suggested to other parents. In the last month, the app has been failing. The lock and block wasn’t always engaged, so my daughter could freely do what she wanted, and she figured that out pretty quickly. She downloaded an app that was blocked on mm, I had all of her downloads being blocked upon installation, until I allowed them, even had the play store blocked, but she still managed to download and use it. On top of that, because it was technically a blocked app, even after getting around all the blocks, it wouldn’t show in her usage report! This app failed me on so many levels. I wrote an irate email to mm and received an apology saying it was fixed and to update the app on her phone, I did, but she still managed to redownload the app all over again. I did a factory reset, reinstalled it, and time locks on her phone were still failing. I officially gave up and am trying out a different app. Managing a child with oppositional defiant disorder in the digital age is hard enough without trusting and paying for an app to help and it fails on multiple levels. Unfortunately disappointed.

This app has been great for my peace of mind. It has allowed me to give my 12 yr old a smartphone without having to worry. From my parent app I can add/remove time limits, web filters, data usage, text key word alerts monitoring, read every text if I want to, control what apps on the phone I want him using/not using and when, and lock/unlock the phone. You can also track the phone. It has filter ratings to make setting this easy or advanced for those parents wanting to fine tune the web browser. If the child is blocked by the app from something they can send a permission request to your parent app for you to review and decide if you want to allow. Permission or any changes to both parent and child app is password protected. I am not tech smart and my son is. I love this app because it is easy for me to understand and use and my son can not get past it. He can not remove the app from his phone without the parent password. Also, customer support is great! They respond quickly, are very helpful, and are patient with people like me that struggle with using tech stuff.

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The app itself seems ok and works so so. The issue is the difference between using the parent side or child side. First the price is different depending which one you are using. One is $1.99 a month and other is $3.99 a month. I don’t understand that? Second the options are different based on if you are clicked on your line or their in the upper right corner. It is confusing to a point. Last DO NOT CLICK BLOCK if your number is selected in the parent app in the right corner. I have hundreds of apps and it blocked me, the admin from all of them. No idea how or why this is even a possibility since I was on the Admin side but it did. It locked me out of my phone completely from everything I downloaded. I was able to use the child’s phone switch to adult and clear the time. Otherwise I’d have had to wait until it ran out. Once my apps were back all of the folders were gone. I’ve got 20 flipping pages of apps all mixed. I can’t recommend this app because of that alone. That’s horrible.

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This app worked great for the free trial, hence the one star. Once we committed and paid for the membership it stopped working well. The lock schedule doesn’t work properly. Many times my kids are on the phone when it’s supposed to be locked. Even when it’s locked they can see all of the notifications and texts coming through. They just can’t respond. This causes a lot of distraction during school. Many times when I’m checking their activity the report won’t load so I can’t look into what they’re spending their time on. When I block certain apps or the ability to download new apps those features don’t work. They can still download apps and use blocked apps. I will not renew nor recommend this app to anyone ever again. Such a waste of our money.

This app is just okay. It frustrates my daughter to no end because she’ll be blocked for searching simple things (which I find hilarious) so I know she’s safe. The lock feature needs some help, as some days it does follow the schedule I’ve set (ex: it’s supposed to lock every night at 9:30, but every so often it will lock at 7:30). It also doesn’t always properly download the reports of her app usage, which is important to us. What would really be great is if we could set a time limit PER APP. My daughter got a new phone and I am having a REALLY hard time switching this app over with the subscription... following the steps given to a T. I consider myself pretty tech savvy, it shouldn’t be this difficult.