MIT Sloan Management Review

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I have had subscription to MIT SMR since 2015. Earlier this year I started seeing that my iTunes purchases for this app won’t sync. Thinking it may be a temporary issue I ignored it for a long time. Then recently I thought may be with the release of iOS 11 it will get fixed. However, it still won’t work. When I launch the app, I get a prompt for restoring my purchases. Within moments I see the cover pages of all the issues that I have purchased. Next message says the purchases are being restored and would take a few minutes. However, hours pass by and not even a single issue gets downloaded. Following the App Support instructions, I contacted the App Developer. Because I subscribed through iTunes they cannot help restoring iTunes subscription. They gave me a separate login to login as a digital subscriber. Still no luck with downloading the issues. I called Apple Support and they won’t take any ownership in the issue and squarely blame the errant app and developer. As a paying subscriber you get help neither from the developer nor from the gatekeeper Apple. I suggest no one buy anything on iTunes. If you buy a digital subscription separately, you have a better chance of resolving any issues directly with the developer or access your subscription on non-Apple platform. But buying on iTunes, it will be a finger pointing between Apple and the developer and you lose your purchases. Disappointed with both Apple and MIT. Only the names are big .....

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I recently purchased a subscription to MITSMR through this app, tried to read a few articles only to find that the app would glitch and send me back to the top of the screen. Due to the content, which I really enjoy, I tried to their website to indulge - finding out my subscription only works in the app. Another large complaint is that for paying $65/year I’d expect very few if any ads, instead every time you open the app you are welcomed by a full screen ad. Not happy about this purchase at all.

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Won’t let me access any of the previous issues even when my subscription is active. New issues neither download automatically nor show up on the app for download even after a week of becoming available. Add to it a customer support that takes 3 days to respond (with a counter question). Overall a very poor customer experience

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I can login on desktop but not on this App. Says it can’t recognize my login ID?! For iOS devices: Just tap the “Settings” icon in the top right-hand corner of the tablet app (or in the bottom right corner on the smartphone app) and enter your subscriber email address.

I have not had any issues so far, I am on an iPhone X. I have given it a 5 star rating. Keep up the excellent work.