Milo's Hamburgers

Not sure if many realize, but you only receive one reward - after your first purchase using the app. Still, better than nothing. And you can order ahead and pay which is always nice for any dining location. Giving this only 4 stars though since you cannot accrue rewards continuously.

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At this time we are in a pandemic. I downloaded the app in hopes that I could view a breakfast menu, so my family could decide, from home, what they wanted me to get in the drive thru. I selected my location and then was asked to select a pickup time, again I didn’t want to order on the app. The only option for pickup was two hours later. The only options for food, at that time, are lunch and dinner. Either the app itself hasn’t been updated since breakfast was added to the menu, (which means it’s about a year behind) or there is a two hour window for mobile orders, either way, the app was useless for my needs.

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Tried to place an order through the app, but kept getting payment error messages and messages saying that my selected time was too soon (I hadn’t selected a time). Get to the store, and fortunately they noticed my order matched the multiple online orders they’d received. So now I’ve got my food, but I was charged for each “failed” attempt. Meanwhile the app shows nothing in my order history.

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The app doesn’t do much except tell you where are different locations. I think you can order through the app. I downloaded it because it was supposed to offer me a free burger, but I never got it. So...why did I download this app? I still love Milo’s, just disappointed in the UI of the app. They could have kept this until the app served more purpose. Take notes from Chick Fil A’s app.

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Signage tells us there is a free cheeseburger with first order. I made an order but did not see a freebie. Also asked an associate after how to get the free one. Was told I did not order enough $$ to get it. Now seeing in other comments it may come after order. Confused for sure. No explanation and associates who don’t know how to help. Will likely delete the app.