Milkbasket: Grocery Delivery

I have had a great experience with Milkbasket. Every morning my groceries are at my door step by 6. The selection of household products also has been getting better. Occasionally there are errors and we find that we have a different product from what we ordered, but refunds are usually simple. I do wish that there was a phone number to call into for when the app cannot deal with issues. However the pluses far outweigh the problems. I also love the fact that the team takes back the bags in which the products arrive. I wish that the packaging material could be reduced a little more or paper bags used wherever possible. Overall, very convenient.

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I have been using milk basket for quite sometime now. I have been extremely happy with their early delivery and products. However, of late since the past couple of months their delivery boys have been extremely careless while delivering the products. On multiple occasions, I have received damaged products. Although, we can raise concern over the app and get the refund immediately.. however, when I checked, the refund is not credited unless you communicate with the customer service. Because of their delivery boys my corridor is spilled with milk most of the days, since they somehow manage to topple the basket kept for the milk and don’t even bother to pick it up. This has happened so many times. It’s not about the refund money but how much is wasted because their delivery boys are careless. Just because your business is expanding does not mean your service should take a downward turn.

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I really liked the service as it delivered stuff early morning and had started recommended to friends. However, I tried ordering groceries and vegetables and my experience is really bad. They deliver products different from your order, miss some things from the order, deliver less quantity or in case of vegetable and fruits these are really bad quality and at times rotten. And I experienced this every single time that I tested their service for groceries. Since they leave stuff outside the door really early you discover these lapses later and then have to report by chat later. Granted, they refund for valid complaints but you use a service to get the service not to get a refund. They really really really need to tighten up their delivery partners or customers like me will lose faith.

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This is undoubtedly the worst app I have ever used. If you don’t use it, please don’t download it. If you have downloaded it, please delete this app. The delivery guy will come and ring your doorbell repeatedly every morning at 5 AM or so. He will wake up your whole building. There is no way to complain to customer care at that hour. During working hours you can complain through the app chat function, which more often than not, doesn’t work. If by small miracle it does work, and you do get to speak to somebody from customer care they will simply make false promises and the problem will continue. Never have I encountered such an unbelievably poor customer feedback mechanism. They don’t care that their irresponsible delivery partners are making life hell for their customers. They don’t care that their customers are complaining. I have stopped using Milkbasket and I am trying to get everyone in my building to stop using it also.

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I added few items by mistake while speaking to a colleague and then forgot to remove them. As per the tagline of milkbasket they take no questions asked returns I raised a request to return the Item and waited the entire day for someone to call me or contact me but no one contacted me and when I asked the delivery guys if they will take the product back they asked me to contact support. As said I contacted customer support again and as usual I kept writing from my end and received none whatsoever response from support. It has been 48 hrs now and 1 of the item is already ant infested now lying out in the open. Naturally who incurred the loss of item and money, ‘The Customer’ thats me. Milkbasket has the worst support till date that I have witnessed. If this goes on competition will take over the market very soon. Shame!!!