Midco My Account

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This app never works! I pay all of my bills thru apps, because it’s 2020 and we can do that... Except our INTERNET SERVICE, they haven't figured out how to make an app functional?! ARE YOU KIDDING ME!?! But they expect you to pay your bill on time, even tho they can't provide solid service.. That's garbage. When I move, I wok not be taking them with me. Between the games with increasing your bill for services that they upgraded (without permission) and claimed it was FREE. Until suddenly one day, it wasn't free anymore, and my bill shot up! But they can't even provide a functional app for their customers.. GAMES.

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For a company that offers gig internet, they sure don’t bother putting technical Know-how into their app. It’s actually impressive that in 2020, an app can function this poorly. I was hoping, as a new customer, to get the app to streamline my account management, but after opening the app for the first time, seeing approximately 7 different “null data” warnings, and then having the app crash when I try to open any of the sub menus, I’m giving up with this app. Seriously, how can you be a digital service company in this day and age and have such a terrible product?

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I am experiencing the same issue as others the app will not allow me to even open. I have used it in the past but recently it has not been useful. Just spoke to a customer service rep who informed me that midco website is not compatible with Microsoft edge. So I have to use Google. Also, the app is not compatible with iPhone 8 which is disappointing because my 8 still works quite well.

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This app doesn’t even let me open it. I’ve updated it multiple times and still every time I click on it it just flashes and then closes. What’s the point of having an app when I have to go on their website to pay my bill anyways? Maybe take some of the fortune you are taking in from customers and pay someone to fix your app!!

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You can only open the app once on an iPhone XS Max. After the first time, it only blinks the opening screen and shuts down. I’ve deleted and reinstalled it many times and it still only opens once after downloading. I can’t access my account on my phone and it’s beyond frustrating. I hope this gets fixed.