Mi Telcel

response required

I was trying to pay the bill for the month and I tried several times but every time I do it it tells me that the service is not available at the time to try later but it never works. :( Bas experience

response required

I regularly receive messages from Telcel advising me that I need to pay my monthly invoice. I go into the telcel app to pay and the service to pay the invoice with my pre-charged credit card “is not available at this moment.” Apparently “this moment” is a span of time covering multiple days or weeks in a row. Naturally, it’s impossible to pay via that method and my account is then blocked. An extremely dissatisfying customer experience - on a monthly basis - and very poor app functionality.

response required

Apart from the poorly executed navigation, this app works intermittently and, as such, at many times useless. Be extremely careful when buying international packages. It will trick you into buying plans that you will not need and then the company will refuse to refund you. In other words, TelCel is happy to carry out fraudulent transactions. Suggest that if you live in México and you have good coverage in your area with AT&T, you move forward with contracting that company.

ask user to change the rating

I have been trying for months to Pat through credit card. I was able to do it before probably 3 payments after that it would not take my card no more. I called them “ no one could help. So much for using the app. Not worth it. And really need it.

response required

I tried recharging my balance with new credit card. The app wants input for credit card verification in the form of X.XX of the little amount they place on the card. When inputing the number "dialer pad" comes up and not the normal keyboard. There is no way to enter a "." with the dialer pad so the credit card gets declined. So much for testing the app. 😩😩😩😩