Metro Transit

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This app isn’t 100% complete. At least I hope not. Being on jury duty this week, I’ve found myself riding the bus to the courthouse. There are a few things I’ve come across that leave me wondering who pressed ‘submit’ and put this thing on the App Store. - You need to be able to save favorite locations! This is fundamental for a user who will almost always go home using Metro Transit. Going further, I don’t think it’s too much to ask to integrate locations from the users contact list. - Just list what the fare is on the trip planner section. You can’t even go back and look to check or you’ll reset everything. - Add a back button! - Integrate bus arrival time into trip planner instead of making users leave your app and go to their message app to check. Not that hard to check but it’d be so much easier just to see which route will be getting to a stop first! The arrival data from the boards at stops and the text feature has to come from somewhere. Why not just put it in app? I’d rather use an app over digging through bookmarks to get to the website. I really want to like and use this app. I hope my suggestions are considered for release in the future.

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This app is clunky and looks like parts of the web page were just exported for a quick project to say they “have an app!” Can’t click BACK from any screen which means if I want to change any part of my search I have to start from scratch. Having to go to a collapsible menu for everything is really annoying! And the map is not interactive, meaning if it shows me which buses serve a stop I can’t select one to see that schedule. Also the “find me” doesn’t always work even when I have all the permissions and settings correct on my phone. Also, I can’t save my routes or stops for easy access later so I again I have to start from scratch every single time. Super annoying!!

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I downloaded the app and purchased State Fair Express tickets (only time we use Metro Transit) while working on my iPad. When I went to my phone later, installed the app, and logged in, my tickets were not there. They are only available on the device from which you made your purchase. Since I’m certainly not going to carry my iPad around the fair, I’m out $10 because I had to purchase tickets again on my phone. Also, don’t be proactive and activate your State Fair Express tickets the evening before you go. Once activated, they expire at 2:00 a.m. Could really use better instructions for using the app. I liked it much better when you could order without an app and have the tickets sent to your phone in advance.

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This app allows you to pay for passes on the go, which is nice. And you can store payment info, so you don’t have to purchase in advance if you don’t want. I live in central Minnesota and only use metro transit occasionally. Usually when traveling into town for a conference or meeting. Nonetheless, I have certain spots I travel to/from regularly. But you can’t save these spots in the app. That’s ridiculous. Also, once you enter your trip info, you can’t alternate between map view and trip details. So if you look at the map, you’ll lose details on which bus you’re taking next. Absurd. This sort of UI isn’t that difficult to create. I don’t care, charge a minimal fee to use the app. But at least make it work!

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Need to be able to use Go-To Cards purchased with my account for paying fares through the app. If the app is being marketed as “Forgot your Go-To Card but never fear because you’ve always got your phone with you” then the app should effectively function as “all payment types”, including any cards, passes, or balances available in my account at the time. Also, the account details are sparse. For example, if I’m logged into the app with my Metro Transit credentials and want to check balances on my Go-To Cards why do I need to enter their serial numbers? They are already registered and linked to my account. Needs TouchID, or at the very least, PIN access. My passwords are long and complex and having to enter it so frequently (even when simply copying from a password vault) is cumbersome and annoying. Trip planning still lacks some polish. I never get A Line results, presumably because the nearest stop is about 7 blocks from my house. However, I don’t mind walking that far and would like to see A Line results alongside other options. Thank you.