Metro Bike Share

response required

Many steps involved—the app is really just a map, which is confusing. Makes you use a second app, and even that demands you log in to your TAP card. Even with a registered Tap card, still can’t get a bike — it insisted my registered Tap card wasn’t registered with Metro Bike, though there is no page to do that on. Bizarrely difficult, multi-app process that never even had a solution.

response required

So you arrive at the bike and the instructions on the stand say just to tap. Then you have to go to this app, which directs you to download the BCycle app. Then that directs you to the metro web page to create an account and register your tap. Then you have to figure out how to enroll in the program, which once you figure out where to do that it only allows you to register for longer term programs, not on the go rides. At this point we gave up and drove. I can’t believe this is what you are using my tax dollars for. Take a look at all other large city bike share programs, they are so easy and fast. LA I shake my head.

response required

If you are looking for a quick one time use bike, this is not the bike share for you. They will have you jumping between 2 apps and 1 website for 30 minutes only to find out you have to purchase a 30 day pass for 17 dollars. Thats the cheapest option. Do not use these bikes or app unless your planning on repeatedly using them. Do not download this app and make account unless you have at least 30 mins free to figure it out because honestly its the worst most confusing process.

response required

The worse app. I lost $20 trying to unlock the bike. There is no way you can unlock it unless you pay for a monthly membership. They don’t have that advertised anywhere. They just say tap and go. Scam. After you go through many steps and waist over 30 minutes and your money, you realize you can’t unlock the darn bike. I called customer service to try to get my money back and they said I cannot get a refund. REALLY? I am super frustrated. Shame on you!

response required

Wow. This is what our tax dollars are going towards? My parents are in town and we thought it would be great to use these bikes. After 30 frustrating minutes trying to understand how this app works, we decided to walk instead. As an app designer myself I’m amazed at how confusing it is to unlock a bike. It’s as if the Metro designers worked hard to make it especially difficult.