Mercedes-Benz (USA/CA)

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Update: I’ve been contacted by folks from Mercedes Benz USA; however, I’m not sure if they have access to the Mercedes Me Connect app. Every question I had for them ended with “we can’t answer that question”, that’s another department and we can’t talk to them. Why bother contacting me if you can’t help me. Trash this app and start over. I can’t use remote start. Other options such as retrieving documents refers me to the first version of the Mercedes Me app. You have to be kidding! There are some things you’re supposed to be able to do with the app but it doesn’t work and other things you have to login to the portal on the Mercedes Me Connect website. Both are difficult to use and if you can get passed logging in on the portal, good luck! I’ve had to change my password numerous times when I log in to the portal. What a dumpster fire of an app you have here Mercedes Benz! If I had to depend on this app to drive my vehicle, I have to walk everything I go! 👎🏼👎🏼👎🏼 I used the last version of the app on my 2017 Mercedes Benz and it always worked. This version is giving an error message: remote start failed; within a couple of minutes I receive another message: vehicle engine was turned off after running for ten minutes. I constantly see the wheel of death as I wait for remote start to do ??? That’s my initial view of this app. I hope it gets better.

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This has the be the worst, most convoluted, and poorly engineered service of any auto manufacturer. As a sidebar, whoever thought it was a good idea to remove all the radio control buttons (and presets) from the car should be fired. This app rarely works and the main Mercedes me website is even worse. All I want to do is personalize my vehicle which doesn’t seem to be asking for too much but apparently it is. If anyone knows how to clear radio presets in the 2019 vehicle without resetting the entire car Id like to hear it. This is my 4th and last Mercedes I buy because of the over promise and under delivery of vehicle electronics. It’s pathetic that Ford has been on the cutting edge and Mercedes can’t even maintain a connection between the app and the vehicle. I feel like I’m entitled to some refund for this bs.

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If I could give negative stars I would. The app constantly crashes. It sends notifications that the car is unlocked when it is locked constantly. What a joke. Complete waste of time...makes you second guess yourself. Have been in the middle of a work out & run out to check after receiving the unlocked notification only to find out it is locked. Not very reassuring when you have valuables in the car. The remote start doesn’t work if the car has less than a half tank of gas. Completely impractical. The car only runs for 10 min. Not to mention that if you do have enough gas if fails the majority of time. My husbands Ford has better functionality. Will make me look at different options when my lease is up.

I have a 2019 Mercedes ... It took longer than 2 weeks after picking up the car, constant calls & emails to Customer Care, escalating the issue to a Customer Care manager, leaving the car at the dealership for 1 day for their service manager to work on it, and activating the AT&T data - then it activated & connected... Now that it’s all connected, the App works like a charm as described & is wonderful! You can see all information & remote start & track your vehicle...love it now but the journey to activate it was a long & winding road ...

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I don’t think I ever written a review. This is that bad where I have to vent. I can’t help but feel like a 2019 car of this cost should have an app and remote services that actually work. Some of the remote services have never worked, and the ones that occasionally work like the remote start and door unlocking/locking only work maybe 1 out of 10 times, and that’s only after repeatedly trying and getting error messages to “try again later” or that they’re not available for “technical reasons”. The app has an option in it for “app support” and that doesn’t even work. Constantly telling you that you didn’t type in the correct 5 digit CAPTCHA. Still waiting for a response from the Mercedes me portal to also try to troubleshoot.