Menchie's

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Downloaded the app and used it once to scan my rewards. I decided to add $10 so I could start paying from the app. First attempt to use my app to pay resulted in an error pop up message and the app logging me out. After several attempts to log in I finally left the cash register to retrieve a card from my car to pay for my purchase. After returning home I tried multiple times to log in with no success. I tried forgot password and that when I saw a pop up message saying my email/phone number/ and Menchie’s card were not tied to any account. I tried everything. I finally contacted customer service who said they were forwarding a ticket the app team. Still don’t have an answer or fix after a few weeks. I have no way to access the money I loaded on the account. I even tried deleting and downloading the app again, but nothing works. My advice, just stick to your physical rewards card if you are going to eat at Menchie's.

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I was trying to create an account and it took forever so I just gave up!! Thought I should let others know that I'm very disappointed in this app! I was trying to create an account and it took forever for things to load! I noticed that others were having the same problem...very disappointing. It logged me out several times and I had to restart. Not happy that I just wasted an hour of my time. Thanks Menchies for everything! Okay so now I'm writing again a day later after the "fixes" have been made. Well now I'm tryibg to create my account again and now there is and error I tried multiple times and still saying Error. I truly believe they did not make these "fixes"

I love this new app. It’s like my often used SBUX app. It shows how many smiles I have and how much Menchie’s money I have as well. It allows me to use a barcode instead of telling everyone at the store my phone number. I can also add money to the app so that I never have to take out my credit card. I can also order frozen yogurt cakes through the app!!! Their cakes are so good!!! I believe not all locations have the online cake ordering service available but the stores closest to me do and I can’t wait to order for my next celebration.

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It might work better if staff at the stores knew how to use it. They seemed confused with the process of scanning not only for your rewards, but trying to scan it again (usually multiple times) for payment. Apparently, the reward and payment functions are on two separate pages requiring separate scans. This involves you or the clerk resetting your app to a separate page, and clerks handling your phone. This mess is translated on a page of “transactions” with multiple indecipherable notations. A bookkeepers nightmare you’re supposed to understand. You never really know how much you were really charged, and I had Accounting in college. If you connect your credit card to this mess where you make advance payments, like StarBux, you are risking never getting your money back. So far, this app is an abomination. Customer service when contacted is silent and of no help in getting refunds. I like the yogurt, but I think I’ll toss the app and go the easy way — just pay at the counter.

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Every time I open the app it tries to convince me to create a payment account. I don’t want to add funds to my Menchie’s account. Support Apple Pay and give me a self checkout option. The flavors selection is useless. It doesn’t tell you why flavors are currently at your selected location, it just tells you ALL the flavors Menchies could possibly have. If you select one of the flavors, the app bounces you out to the internet for more info (hint: keep users in the app).