Medi-Share

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I am an iPhone X user. The app crashes all the time. I uninstalled and re-installed the app to no avail. I am a new member as well and can not access my card, as it instantly crashes. Not to mention crashing elsewhere. Also the search provider function isn’t working well on the app or the website. I could not find a specific provider either place, and finally had to call PHCS to confirm that the provider is in-network. I also searched under a radiology facility with no names and it returned nothing in my town, when in fact the above mentioned provider was one. Hoping that this app improves, as it appears the design is simple and user friendly. Update in response to provider’s reply: I emailed PHCS regarding the provider. I have updated the app, and it crashed right when I tried to pull up the card. The second time I launched it, it immediately crashed on my iPhone X.

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I was so excited when this app was released and it worked great....at the beginning. For months and months now (through at least 2 updates) whenever I try to do anything in the app the screen goes white and then nothing happens no matter how long I wait. I’ve tried uninstalling and reinstalling and always keep the app up to date, but nothing helps! I see I’m not the only one who has this problem and I see multiple responses saying to email someone to get “your app working properly”. I don’t think this is individual user error (it used to work for me. All I did differently was update the app). I think this is a problem for the app development team to sort out. Hoping it works properly soon!

We have been Medi-Share members for 4 years and have been pleased with their service. However, finding information we need online (quickly) has sometimes been a challenge. This app changes that and is amazing! It allows us the opportunity to quickly view bills in process, access ID cards, and find contact information for the member center. This will make our lives that much easier as we navigate our health needs. Thank you for creating this tool and putting these resources in our hands!

UPDATE: app works very well now! The only screen that reliably works is the provider search screen... the rest of them have an infinite loading logo or just a blank white screen and then I have to force close the app. I’d be happy to provide troubleshooting details, but this app has consistently been buggy every update for the past year at least. UPDATE: logging out and back in has fixed my issue for now, I’m hopeful that I won’t have to do that all the time, but we’ll see.

Just like everyone else, I can’t get past the main screen. Every tab/option I click gives me the spinning icon. Just joined the program and would really like to be able to access information! Update 8/10: newer version is working now for us. They even emailed me directly to see if there was something additional they could do. So, giving them some extra stars!