Mayo Clinic

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This app is very handy and i use it frequently. Like adding appointments to calendar feature. But both website and app neglect the ability to pay by visit selectively. This means bills get much later payment while some are pending on insurance payments...this is bad for Mayo cashflow. I might add that each time I have called and paid by specific visits the Mayo clerk agrees that they get many callers requesting to pay in this manner yet nothing has been done about it. One would think that the operating costs associated with phone support for billing in this manner (many times it can be 10+ minutes) would easily justify the changes to incorporated it. For example the website already lists the bills by visit number yet it does not provide the means to pay them individually. So this is just not an app problem. I suspect the problem is that they do accounting of charges and credits by an account and not by individual bills to an account. But since they go through the effort to address bills individually they should have the means to implement payment by bill(visits).

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Sometimes it opens, often it doesn’t. As I am legally blind, it’s hard for me to read the info. In particular, the patient number is written SO small I have to give it to others to ask them to read it. (So much for patient confidentiality- I’d rather they just leave it so I can enlarge it. (I need minimum font size 14 to read but normally use 18 to avoid strain- I believe yours is about 8). Color change would help as well. I can change my iPad to go white on black nos like this note, but cannot change the app background. These things have caused great issue problems for me including overpayment by me which Mayo Clinic still has not resolved. If I had been able to read the note, it would have been avoided completely. Set up doesn’t allow for patients to put their own notes - something which would allow better exchange with doctors as things come up between visits, it also (like most medical portals) doesn’t allow for information exchange by the patient with other non-mayo doctors. Until doctors demand that portals be able to exchange info, medical treatment in this country will continue to erode. You are in a good position to do so. Use the reputation of Mayo Clinic under the Mayo brothers and demand better for your patients!

While I highly recommend this app/site, and have often go gone to it as a first source of information for medical issues, for me, they pull too many punches. If you want a more direct, and quite possibly more emotionally challenging take on a medical issues, I highly recommend the Medscape app. Having said that, I have a lot of respect for this app. It’s a very good entry point for basic medical information. Kindness, and patient empathy, are very important. And many people people are not comfortable with more direct clinical information. As an example, if you ever are faced with a serious medical situation, and a doctor recommends an invasive treatment, ask them not just what the odds of success and failure (death) are. Ask them what the success, failure and morbidity are. Morbidity is often a big slice of the pie, and that means that the physicians tried, and actually made things worse. Asking about morbidity will change the nature of the conversation with the medical community. To spin off of the Wizard of Oz, don’t ignore the man behind the curtain.

I am a physician . I am retired. Due to severe symptom’s of pain in my hands. Then it went into my feet. I have always exercised. I was a gold medal winner at age 6 in a NATIONAL AAU SWIM MEET, which was part of a five state division, Montana, Minnesota, ND and SD. I graduated from the U Minn in Mpls. I went on , as an adult to long distance running and 3x a week of weight lifting. I then got Into Joseph Pilates for 15 years until my instructor moved back to seattle. I also took vigorous and demanding yoga classes. Ashstanga, other yoga that extremely demanding. I went through a year course to train to be a yoga instructor. Then I took an 18month course to learn accupuncture and Chinese Medicine. Yet, I am now at a point where walking is a challenge due to inherited genetic problems. Does anything really work to treat autoimmune problems? The side effects of autoimmune meds are worse than the diseases they are treating.

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You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein. ...The lab results will have 10 different protein results but you won't know what assay each are from. Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!? I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous. Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason.