Masafi

Call to setup your account and very easy to use

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As a long-time consumer and user of home-delivery from Masafi I am frustrated by the problems we have every time they update or supposedly improve their app. Maybe they just need to pay a proper app developer to sort out the bugs? The online store is no better either. Usually after spending too much time on both the aforementioned ordering methods, I give up and order water over the phone...the good old fashioned way!

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The application is horrible, it’s super slow and times out a lot. I had this company for about 6 months and I’m cancelling after this order. They constantly cancel my order and don’t tell me why, they spam me with text messages, and they are constantly running out of water so I have to go weeks without what I want. Don’t waste your time with this company or application.

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You place your order through the app for water and it gets cancelled, and you don’t get an explanation why nor do you get your water. Ive spent more time on the phone with customer care following up on my cancelled orders then I spent using that app and getting my water successfully. Having an app like this is meant to make your water delivery more seamless, this app does not do that. Don’t waste your time...

Much much better than the old app