Masafi

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I have been waiting for my order of Masafi Glass for more than one week although the payment has already been made. Masafi delivered it to my old address even though both the delivery and billing address had been updated in the app before placing the order. The security guard from my old building called to ask me about the misplaced order as if I stole it. What kind of service is this? I called everyday day the entire week and was in contact with the customer support person (Ahmed) directly. I even submitted my address on phone but no assistance has been given. I have been getting told everyday that the order will be delivered the next day. Or it is getting processed. Or “my superviser will handle it”. Last Thursday the same person told me the order will be delivered on Sunday. It’s Monday already and there hasn’t been any kind of follow up. This is my second horrible and embarrassing experience with Masafi with absolutely careless attitude from their staff. Exhausted with their poor service, I asked to get reimbursed and yet I have neither received cash nor my order.

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I am going to ask to reimburse my BitCash. I ordered online on Friday and nobody informed me that delivery to my area is only on Wednesday! I called on Saturday to check and only then they told me whist I was running out of water. Then they said that ok, they will deliver it on Sunday, and I called many times to double check if I need to go to the store just in case and they confirmed - it will be delivered on Sunday before 6pm. Guess what, it's 7:30pm and it is not deivered and nobody's answering anymore. So if you deliver, why lie????! Now during quarantine at night I have to get a permission and go to the store and I didn't drink any water today because I was waiting for Masafi delivery. Never trust their customer service and never trust this company! Liars! If they are lying about deliveries, I'm sure they lie their water is mineral, it's obvious it's just drinking water and who knows what else they are lying about! If I could, I would give them 0 stars!

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One of the useless Apps, it doesn’t update the order status and company is also a useless when it comes to customer service, had been waiting for 3 days after ordering water (till delivery date to my area) and still no delivery of water, the call service doesn’t answer(had been trying for more than and hour). During these times due to Covid19, many companies develop their online service and do the part in serving the community or increase their customers but Masafi doesn’t even care about their customers and do not provide for a service they’ve charged. If you’ve decided to go for Masafi please don’t to save you from the troubles and disappointment. 👎🏼👎🏼👎🏼👎🏼👎🏼

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The rate is basically to the customer service and delivery, while the application works fine. I was placing the order couple of times and the guy always delivered more than I have asked. Since I was not at home at the delivery day and the payment mode was bitcash, he was just telling my wife “don’t worry, everything is paid, you don’t need to pay anything”. At the end of the day my apartment was full of bottles of water and packs of facial tissues that I don’t need and he simply deducted the amount from my account. I believe that guy was just trying to hit his sales target of the day, but I don’t really care and I am not happy to see my home as a warehouse. Now I placed the order in cash and see what will happen next. Last delivery, he just left the bottles behind the door and left. He thought that my wife who is taking care of the small baby is the right person to take five big gallons inside the apartment? The overall service and delivery is very poor. Considering to change the supplier.

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The app is fine, easy to use unfortunately their customer service and delivery is completely useless. It has been 10 days since I ordered, I have already been charged but still no delivery. Called and complained three times, customer service just keeps apologising and saying it will reach me as soon as possible. Customer service called me on Wednesday to confirm my address as “there is some issue with the app so we need to call and get your address” told me delivery would be on Thursday. Got a message on Thursday saying my delivery has been completed..... no it has not! Called again today, lots of apologies but long story short.... still no water.