Marley Spoon

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I tried Marley Spoon a year ago and never got the delivery. It took a week to get a response and the agent just seemed confused. One year later, after the fall of the much beloved Plated, I decided to give Marley another go. The customer service is much improved and the menu selection is decent, but they can’t get on top of deliveries or correct compensation. I get a shipment 2 days late (not safe to eat) then the following week you send me an email the evening before that you have to cancel this weeks order. I know these are rough times but when it comes to groceries, you’re really putting your customers through the ringer with this. Just suspend your service or give more lead time. Even that aside, you better have more ingredients on hand because MS does not send sugar, milk, cream, eggs, and some other items that other meal kits include for the same price. The green(er) packaging is a nice touch but They need to figure out how to ship carrots and potatoes without arriving soft nor tomatoes smashed.

...but, like other reviewers have pointed out, not seeing recipes, or current meals offered, without giving credit card info., and paying for first delivery, is extremely disappointing. I’m eager to give Martha and Marley Spoon a try. I’ll check back once or twice more (with fingers crossed) to see if this problem has been resolved. If not, I’ll move on. I’m sure this will be the case with most potential customers. No one wants to give their credit card info., and pay for something, that they haven’t tried, can’t see, etc. That said, the app’s functionality and ease of use are seemingly top-notch. NOTE: I tried accessing menus via link/home page as was recommended to previous reviewer. I had no luck. Nonetheless, congrats to the developer of this app for a job well done. It’s a shame the app’s reviews seem to reflect user’s complete dismay with the setup of the meal service, specifically that it requires payment without providing menus, sample meals, etc., and not the app itself. The app deserves five stars. The meal service is what’s lacking here.

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First, it was irritating I had to give credit card info and pick a date of delivery without even getting to see the recipes of that week. But I did. I got a charge right away... I didn’t think a whole lot of it. Then a couple days before my schedule delivery, I got another charge, then an email saying my order was on its way, then another email saying there was a mix up with the charges, I was being refunded one of them, but I should still expect my first box. Then an email saying my first box was cancelled. Box never came. So I emailed them to make sure I was being refunded both charges. Then I tried to cancel my account, but it gave me one more delivery before then that I didn’t want. So I emailed again and told them I don’t want that last delivery, so please cancel it. Someone emailed back, he had no idea what was going on. Didn’t even acknowledge the first delivery that never showed up, but said he cancelled the last one. After several emails back and forth, he sent one last really snippy one saying he explained it all already (No Felix, you didn’t). So I’m just praying I get both charges refunded and they didn’t charge me for anything else.

We have been using this service for almost 2 months now. The food is super fresh, the instructions are step by step, with pictures, and it is easy to edit your future deliveries on their website. They include everything except salt, pepper, and oil for almost every meal. We have only had to add an egg to one and butter to another. That is all you can ask for when it is being shipped, we think. My husband enjoys them as much as I do and cooks a lot more now. We have tried others and this is, by far, our favorite! I just downloaded the app and it works great! For those that want to see everything prior to committing a credit card, most apps require this before they give you their information. You can always cancel after looking. That is not a valid excuse to slam the app or business.

The food is so good. We have tried BlueApron, Home Chef, Yumble, Sun Basket, etc. this has hands down been our favorite meal kit. The portions are large enough and the quality of the food is generally great. Carrots and green onions have come wilted a couple of times. The variety is fantastic. We have enjoyed Asian inspired meals, Hispanic recipes, etc. and we have been surprised how much we like the recipes. Even the ones we were skeptical about turned out good. I think my husband has liked all of the recipes and there were two I thought were okay after using for a few of months. This is much better than some other plans we have tried. The app shows all the recipes and you can skip weeks, etc. have had no problems in that realm so far. Try them out!