Marco Polo - Video Messenger

My three siblings are all over the country so we don't see each other often. And we're all busy so even talking on the phone regularly is a challenge. But with Marco Polo we talk several times a day and now feel so much more connected and closer than ever! It's as if we were living near one another and having coffee daily. We all treasure this app more than you can imagine. We created a channel for talking to my nephew who is in the Air Force across the country and he really appreciates the opportunity to hear our words of support and encouragement. We have another channel with all the nieces and nephews, allowing us to become so much closer. And we have a channel with our cousins in Italy whom we have never met in person, and that has been really awesome!! This app is do much better than Snapchat or Instagram or FB. My only complaint is that as of the last update it is behaving oddly. If I hit the x to exit from a Polo I'm watching so I can jump ahead and record one, it just freezes the screen on the Polo I was watching while the audio keeps playing and I have to force close the app and maybe I can stop the Polo that's playing so I can jump ahead. This happens every time I try to jump ahead to record when I'm listening to a Polo. It didn't used to do that. iPhone XS Max with the latest iOS. Otherwise we all love it.

My niece asked me to join Marco Polo and I was hesitant at first even though it was free. But what I have come to really love besides the fact that it puts us in contact with each other, is the convenience of Marco Polo. I can talk to anyone in the middle the night when I can’t sleep; I can talk in the early hours of the morning before my day gets started; likewise, I can listen to what they sent to me at My convenience regardless of the time of day or night. You can choose to save your conversations or you can erase them when you’re done with them. For years are used to write letters that took a long amount of time not to mention pains of the all hands; then I sent tape cassettes back-and-forth to people over the states to stay closer; and texting also takes a lot of time! But with Marco Polo, you can talk as much or as little as you want to but the most important part is you can talk whenever it is convenient for you to talk. It doesn’t matter at all whether the person you’re talking to is awake or not because they’re not getting this Marco Polo when you’re making it. They listen to it whenever they have time and that might not be for a day or two or even a week. That’s the beauty of Marco Polo. Marco Polo has put me in touch with people that I otherwise was rarely ever in touch with. I absolutely love it and you will too!

This app has helped this stay at home Mom keep her sanity! It allows me to talk to friends off and on all day so I don’t just feel stuck at home alone. I LOVE being a SAHM but it can get lonely. So it is so nice to be able to talk to someone basically face to face throughout my day. My sister and I live only a few miles a part and yet we’d go weeks without talking to each other bc we were both too busy with our kids. This app has helped us communicate more than we have in years! And it’s so much better than just getting texts or Snapchat. I hate texting now! I’d much rather send someone a Marco Polo bc it’s so much easier and faster, and I can tell them exactly what I want on my own time. I love that we can have a conversation with each other whenever each of us has a chance. Our free time for a conversation doesn’t have to be at the exact time anymore! This app is amazing. My whole family uses it now, and we share a lot through a group chat. It has helped bring our entire family closer. And it’s so much more personal than Snapchat. On Snapchat I’d only send quick little funny messages to friends or a cute video. But this is more for real conversations. And I love that it’s hands free so I can talk to friends while folding laundry!

Ok so I have a few friends that have this app and we all use it ALL DAY EVERY DAY!! I hate/despise Snapchat! This app is easy to use and understand!! The ONLY reason I gave it 4 stars is because things like this... and I wish I could add pictures to this review to help illustrate the point I’m trying to make. Used the app this morning and it was the same setup as every other day, midway through the day it updated, or so I thought. The ‘emoji icons’ that where at the bottom of the screen where now on the right side of the screen making it easier to not press one by mistake. There where a couple of other small changes but I don’t remember what they where at the moment because it switches back to how it used to be, hence the ‘reverse updating’ I’m mildly confused/complaining about. I even went through and did a proper update to see if I could get to the ‘new’ changes, nothing. Power cycled my fone, still nothing. Checked for any ‘missing’ updates, none to be found... I really liked the new look and was very pleased with how you ‘cleaned up’ the screen area. Either plz fix it to how it was around 2pm cst or just fix the screen clutter!! Nothing like going to press START and being a 1/10sec to slow and ‘loving’ a message of ‘oh, my moms cat died today...’ OTHERWISE... This is actually a really good app overall. Again my friends, all in other states, use it DAILY!!

I absolutely love this app! I use it quite often and it comes in handy when I can’t text or want to pair visuals with the message. I feel like this app could be the next platform to blow up, but there is one major problem: On my device, about half the times I try to use Marco Polo, a huge glitch comes up. When I click on a video to watch, it will work for about 1-2 seconds then the screen goes black. The audio still plays but the screen stays black. If I tap the screen nothing changes, but if I press the home button, the video will work for a couple seconds before going black again. Even pressing the power button doesn’t work. The only way I can shut down the app is either waiting for it to crash, or pressing the home button multiple times until the home screen finally appears. I have tried to reinstall the app in case there was a patch or the glitch was a one-off thing on my phone but the issue continued. This is a huge issue that would deter people from using the app. It seems like the customer service here is great so I hope the glitch is taken care of soon if it’s affecting others as well. I have an iPhone by the way, in case that makes a difference. Many thanks for reading my complaint, and good luck with your business. 🙂