Makeena: Healthy Savings

I have been treated very kindly by their customer service when I recognized one of my receipts wasn‘t fully applied. They ran through the situation more than efficiently. And I particularly enjoy the actual money back for buying things that are healthy for the human body. I‘ve found other apps like iBotta just do not give enough nor even have these options to be cash backed whatsoever, almost all the time. So Makeena is what I use and is a finding of precious gems in the mines of the cashback and living healthy lifestyle! They really do help offset the cost! Thanks!

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They don’t give you a lot of information. They say $4 off ANY turkey with no elaboration. You buy turkey, submit receipt. Rejected. Ummm? It says turkey right there. I’ve had MULTIPLE rebates for “ANY” of X brand. Then bam rejected. It says ANY. The word any means just that..ANY! If it needs to be a specific item or product line then just SAY THAT. There was one for ANY Alter Eco chocolates. Bought some. Rejected. I don’t usually bother arguing because I honestly get tired of having to fight with companies over a few cents here and there. I’ll use the app sometimes but I don’t count on it for anything. Ibotta is vastly better overall. You can scan and doublecheck for a match before you buy. They are also very clear about what you need to buy for the rebate. None of this buy “any (insert brand name) item” bait followed by a rejection. Makeena does have excellent customer service but as I said I value my time and get weary of having to argue every third receipt. I’ve even had them reject the basic 150 point any receipt before. I mean good grief guys! ANY RECEIPT?! That was awhile back. Laughable. I didn’t bother arguing that one.

I like this app. It took a little bit to figure out how to use this, but once I did it has been pretty straight forward to use. The customer service folks have responded quickly and have been helpful and courteous the few times I’ve contacted them - this makes them stand out above other apps! I already liked and regularly purchased several of the brands and products on the app. Others were new to me and have now become favorites. There are also rotating organic fresh produce and personal care items. I appreciate the variety and that Makeena regularly changes things up. I had no problem cashing out once I hit the minimum earnings to do so; it just took about a week to process. Overall, I’m pleased.

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No idea how to cash out my savings from the app and there is no help or support pages. ETA - 3 years later a developer responds to my problem? LOL, really? How about instead of pointing me to your help, you tell me the app has completely changed and come back to try it out again? That being said, I honestly thought the app was dead and had deleted it from my phone. This was because first there were no new offers and then the app wouldn’t even open. I went back and downloaded it again, but it didn’t remember my old account (I still have the welcome email in my archived mail.) No big deal, I joined a second time. Lots of new offers. Now they do Paypal or venmo. Before it was some weird link to your bank account. Minimum cashout is now $20. Before...based on my emails, it seemed to cash out regularly. The Brands screen looks almost exactly like Shrink, an app I used to love. Unfortunately, Shrink went belly up. Newest iphone with newest ios has problems with unlock button and adding offers. Have to tap a bunch of times at bottom of the screen. It seems to be small area of the button that actually works. Submitted my first rebates and only got 1 of the 2. Worked with support to get this cleared up. Folks were nice enough and did credit the next day. They say picture of the item was required. If that is the case, why didn’t the app require it before submitting it? Seems like there’s still bugs to work out.

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Whatever is wrong with the app they can’t seem to get complete pictures of the entire receipt. It seems like every other submission I do they decline because they supposedly can’t see the name of the store or they can’t see the date and time, and then you look back at the picture of the receipt they claim to have received and half of it’s missing or they only have one of the multiple portions of the receipt or some other problem. It really almost makes trying to get your money back on this not worth your time. I mean if you have all the time in the world to keep following up and following up and following up then I guess it’s worth it, which is why I gave it two stars. But if you’re used to the ease of other apps like Ibotta you are going to be beyond frustrated with this one.