Lorex Cirrus

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I was using the Lorex eco strays app since purchasing my camera system twice before I thought because of internet server issues this was the reason I was unable to see my cameras on my phone but no I found out today the app has problems so the representative ask me to install the Lorex cirrus app, which I did, just for it not to work also . Then I was told I needed advanced tech support and Gina ask me to install the MEye app to see my cameras on my phone, it didn’t work so she said she wanted to access my computer remotely, I have an iPad, then she said I have to call my internet provider and ask them to open ports so the MEye app can access the cameras no matter where I am, huh???? My first question was is this MEye app secure and was told yes by Gina and her supervisor Sandra. Then I asked why can’t I see my cameras from my phone I followed all the steps she asked and it still says failure to connect to device so then Sandra says I need to contact my internet provider to open ports, WHAT???? I’m no techie but this scares me - is anyone else using the MEye app??? Is it safe??? This is too much and the MEye app is a third party app that Lorex tell people to use because they are phasing out the older apps. This is no good Lorex, provide a secure app for your customers or refund us our system purchases.

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It’s now over a month and no resolution yet!! Are they still in business?? I have been using Lorex wireless systems for many years!! Why would you change an awesome app that worked smoothly to an app that I cannot connect to remotely. What is the use of having surveillance cameras if you can’t use them remotely??? Lorex you have really dropped the ball!!! Please fix this issue!!! From the sounds of it a lot more people are very dissatisfied also. If you can’t offer an app that works then refund everyone their money back. Please don’t tell me call us to resolve this issue. Apparently from the reviews no one speaks English and can’t help. I don’t have time to be transferred to many techs. I read that this app was tested and tested to make sure it worked perfectly many times. Well tell us your secret cause it doesn’t work for me!! Anxiously awaiting an update to the app that will fix this issue or bring back the old app that everyone was very happy with. It’s been a few weeks now, no updates. WHY?? This is so frustrating and so ridiculous. People paid a lot of money for these systems and to have them not work is unacceptable. Everyday I get more and more frustrated with this company.

I truly do not understand what all of the poor ratings are about. With that said, I have not needed to contact customer support, so I can not talk to that. What I can talk to is the out-of-the-box product. It took about 45 minutes of working my way through the initial learning curve; opening boxes, situating tech, reading instruction sheets -which are very clean and easy to follow, plugging everything in, downloading the app and adding my device. I have six cameras in total and they can all be viewed on my iPhone X without any trouble. Each camera takes about 90 seconds to add to the app. Open the box - add the antenna - slide in the battery - select which frame I want to see the camera view in on the app - press the small black button on the back of the camera and....voila....done. In fact it took me longer to type that than it does to do it! The one part that made me a little nervous was that the software for my laptop required permissions to make changes to my hard drive. So that was a ‘no’ and I removed it. I’m sure there’s a reason for needing that kind of access. I simply wasn’t comfortable with it. Overall I would say that I am very happy with the equipment. The cameras are made of metal and the image, although somewhat ‘fisheyes’ on the image, is very clean. I have not yet used the built in microphones. I would recommend this product to anyone who is looking for quality, both in product and image.

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I have been waiting patiently to see if the issue is resolved. Got to say...I’m starting to lose my patience. Since the update the app has never worked properly. It’s really a hit or miss when I log in to view my cameras whether they work or not. Mostly it doesn’t work. I log into view my cameras and I click the play button to watch the live feed from my multiple cameras and the circle of death appears and just keep spinning then the play button displays again. I double click to view a camera then press play and the same thing. This is very frustrating. The update stinks. A least the other app and was dependable that when I log in I can view the feeds without a problem. Please fix this ASAP!!!!!!!!! Or give ur customers their money back for purchasing their systems!!! Rediculous!!!!!!!! Jan 2020 and the app still isn’t working properly I still can’t see cameras and feed most of the time (99%) of the time. I can’t see any recordings. This is horrible. It’s been mo this and there haven’t been any valuable updates at all. I want my money back or please just fix the app. All I want is for it to work like it did before this new cirrus app.

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This company is garbage. Their product is garbage and their customer support is a steaming pile of garbage. Stay far away! I’ll spare the intricate details of my full experience but the short story is that I was tricked into spending about $500 on a high tech paper weight. The system never worked like it was supposed to. After literally months of back and forth with their “tech” support (completely useless by the way, my 5yr old nephew knows more about technology than anyone I ever spoke with from this company) now I’m out of my 60 day return period so they refuse to refund me my money. I’m stuck with a system that doesn’t work and that they cannot fix. Their product is trash. I know this for a fact because they have sent me replacement parts for my entire system multiple times over and it still doesn’t work. Enough is enough I’ve literally wasted over 3 months trying to troubleshoot their garbage product and it’s still useless.....It’s too late for me but if you’re reading this PLEASE save yourself the massive headache and the $ and look elsewhere for your home security needs.