LiveChat OLD

I enjoy having the option of the app when I step away from the computer. But the app doesn’t have even the minimum features it should to work from a mobile device. Mostly just chat. Strange too that I can’t toggle from accept chats or not in the Chat tab; have to go to Profile tab to do it. It does hang up too often, losing connection when all other indications seem it shouldn’t (like I’m on a strong WiFi).

response required

Ever since the upgrade last week this app will not sign in or open at all. Talked to live chat they said it would be fixed Monday and there was an update today. I updated and it still won’t work. My iPad Pro had the update and it works again but the iPhone app does nothing but sit there with a green circle going round and round and round. Please fix this so I can use it with my premium service I pay for each month. Was given a beta app and it worked for a few days then I was unable to scroll to see all the columns. Was told there was a new full release downloaded and it’s the same version and is not useable. I love this service but they have a bad app developer.

response required

The app will crash on you maybe 1/5 of the times you try to open it. It will say it’s sent a message and then will refresh or you’ll go back to a customer and see it was never sent. You’ll miss notifications every so often. Can’t see past conversations a visitor has had. Being able to clear chats from the current queue is hard to do because the ‘close swipe’ won’t stay on screen- I usually have to restart the app to get it to refresh instead. I can’t use this without have a desktop browser open within walking distance and even then I’m resigned to it messing up.

We’ve been using them for over two years and I really love the features they offer. They always add new things. More importantly the api and the amount of customization they offer is way beyond others including “LivePerson”. Customer support is alright, it’s mainly through livechat or ticketing. Probably the best live chat service company out there.

response required

I never write reviews, and I never try to be a “Negative Nancy” because I couldn’t develop an app if there was a book titled “How To Create an App” in front of me. I signed up on the website when I saw the 24/7 support chat option. Upon signing up, the website first said that I had to download the app to be able to receive support, so that’s what I did unconditionally. Once the app finally downloaded, I opened it and selected the chat feature and “Log in to LiveChat on your computer to complete the set up” pops up. It is just a little inconvenient for people who simply do not own or have access to a computer. It also sounds funny to be running (or trying to run) a business strictly off of your smartphone, it’s just more convenient for me and I have tools here also that work just as efficiently. Come on LiveChat!