Live Nation – For Concert Fans

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Terrible service, a needlessly confusing interface, and an arcane purchasing system that finds a new way to confound me every time. Terrible customer experiences: that’s what virtual monopolies are for! (And Ticketmaster/LiveNation have locked down a monopoly on major live event ticket sales... not that anyone is ever going to do anything to fix it.) And, hey, developers — one of the main reasons I have an app loaded on my passcode-locked phone is so I don’t constantly have to log in again every time I make a purchase. This is the only app I use where this happens. And every time I forget, BECAUSE NO OTHER APP DOES THIS. So I end up having to try to log in when the system is jammed with other purchasers, so my attempts to type in my email and password are glitched out, with each letter taking painful seconds to appear as I wonder if I am going to lose my tickets / place in line. Yes, your checklist for purchases tells people to make sure they are logged in —but if the app doesn’t offer a simple, intuitive way to do this before it’s jammed up during the On Sale period. How is it possible that this thing has a 4+ star overall rating? When 3 out of the top 4 reviews are 1-star? What shenanigans are afoot here? I beseech you.

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I tried to buy concert tickets on the app during pre-sale because using the app allowed you to enter the pre-sale. The app had many glitches and did not allow me to click the final "purchase tickets" button on my original order. I had to exit out of the app and try again losing the tickets I originally had. The second time around, the "purchase tickets" button was still acting weird, but eventually worked. The next day I looked at my credit card statement and found that I had been charged for two sets of tickets when I only intended to buy one set. I had to call live nation and found out that I was unable to get a refund and reselling the tickets through live nation was also not allowed for this concert. I had to submit a special refund request, which will take up to two weeks to be responded to. This app is clearly not ready to be used by anyone. The developers need to fix the bugs so that no one else has to deal with this mess. I would recommend waiting and using the actual website because this app doesn't work.

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The process was horrible! I tried to purchase ticket for over three hours on three different devices! I kept getting the notice that my order couldn’t be process on my device and to try another device. I got this prompt on three devices, until my order finally went through on one of the devices. I ordered 4 early bird tickets @ $15 ea. My total was $106????? So fees were almost equal to cost of tickets?? My problem with this is that there is not a review page that outlines what I am paying in detail for prior to placing an order. $15 per ticket + fees is NOT an acceptable disclosure. You charged my card without explaining the fees????? I will look into this from a legal vantage. This has been the most unprofessional purchase process I have experienced in a very long time. I tried to call ticket master during the three hour fiasco and the automated system stated there was unusual high call volume and to call back at another time. For three hours, this was the answer from ticket master. This is ridiculous!

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I bought tickets online with my computer through live nation website. Their company’s only free option was to have mobile tickets, email wasn’t even free. Purchasing the tickets was just fine, and I created an account. Everything worked on the website. I downloaded the app and could not get it past the pulsing LiveNation loading screen. It kept saying that there were connectivity issues even though I was on WiFi and I also date data. Like everyone else I tried turning on location settings, excepting notifications, but nothing worked. The app is useless, and does not work. If you purchased tickets through them log in and text the tickets to yourself then screen shot them to make sure you have access to them. Developers really need to fix this app because the company is fine. My suggestion though would be to have your tickets mailed to you until they get their app under control.

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Yes I am one of those so called idiots that give it a one star because this is the worst at App I’ve seen in a long time! I purchased tickets and then they tell me to view my tickets on the app and I’m still trying to open it I can’t get past entry a city and a very known city that is in San Francisco and my iPhone and iPad sync everything at all I do is download apps and make purchases all the time and now I’m stuck in some weird app twilight zone just trying to get in to view my tickets so I guess now I got to go old-school and get on a computer to view something? And I can’t tell you how many times the live nation app even getting Start it told me I’m on the wrong device? Are you serious? So I’ve uninstalled and reinstalled called and checked My settings and all of that and now I’m at 50 minutes and still not able to get past the first two props in the app like it’s frozen. So ONE STAR!!!!!