Liv. UAE - Digital Bank

The app is designed well and has a good interface. Everything is designed simple for the users and many useful features such as international transfer, credit card and utility bill payment is also available. I’d highly appreciate if the online chat response is a bit more faster. That’s my only suggestion! :)

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Somebody sent me money through Liv, and that the only reason I opened an account. But that process itself is deceiving. It asks you if you just want the money but it ends up forcing you to open an account. Being an American citizen, I had to go through endless checks and even had to upload a picture to the app itself. The app is super buggy and it is clear that it hasn’t been tested thoroughly. Logging into the app was a nightmare to boot - and I am a techie. Now, I needed to close the app. Called a ENBD and they told me to go the branch. Took time off to go to the branch, to be told that I needed to call a number and they can’t even give me my cash at the branch. Called the number only to find out it is not manned by a human, and all it does is direct you to the app or to email them. I emailed them, and then got an automated email back saying no one monitors that email and with some instructions on how I needed to chat with the automated bot. If this is not the WORST banking experience, I donno what is.

Wonderful online banking that supports most kind of transactions online payment, cash payments, paying utilities bills, phone bills, RTA and supports Apple Pay too 5 out of 5 👍 little lack of customer service over the phone only through the chatting but it’s fine still

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Now these a days ,If you are a student and willing to register for credit card they don’t allow that anymore and they just don’t tell you that and not responding , the automated massage just say error sorry we cant serve your banking need due to internal policy, why did you accept students from the beginning if you are will at a certain time to not allow some students while others are using it until now... it seems unfair i will look for another bank..

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Please add the option to disable the “we logged you out” notification, it’s extremely annoying. It makes sense for the first time user, but it doesn’t make any sense to get notified every time I use the app. We have a relatively good memory span so no need to notify us every time. And please work on the backend so we can consistently login from the first try.