Lightspeed Retail POS (S)

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ShopKeep would be an amazing app if the customer service understood how to actually assist their customers. Every time we have an issue, we are told to go through the same “troubleshooting” techniques which rarely fix the problem. We also purchased the link2500 card readers and they only work for maybe 20% of the day, the rest of our time during our busy hours are spent resetting them or manually entering cards instead of being able to use these expensive useless readers. On a daily basis, we are having to tend to the app or the readers too many times to count. Customer service has told us these issues should be resolved, or they will pass them on to IT, however the issues remain constant. A few of the app updates have caused serious issues that cause us to lose revenue. We’re too invested in shopkeep financially at this point to switch over, otherwise we would in a heartbeat. Do NOT use this app, it is NOT worth the trouble and stress it causes until shopkeep can actually figure out how to troubleshoot and assist their customers.

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If it worked without all the problems it would be good. We have over 4200 items. Pretty busy store. Current problem is app has to be restarted every other day. Always when there is a line at the register. Employees have to call me and if I’m by a computer then I can deactivate and reactivate, otherwise they have to call the 1-800 number and sit on hold. New updates from apple cause problems. We can’t update computer until they fix current problem. Been with tech a few times about app problem and the last one said they don’t know what it is and they hope it fixes itself soon. I’ve replaced all hardware and done everything I can. Had to put a post it note on our Clover saying unable to use Apple Pay at this time. I really wish Apple or someone with the tech capabilities would buy Shopkeep and fix all the problems. I’ve had to close the store early a few times due to ShopKeep problems. Lost revenue. I am having to spend over a grand more to add a second register so hopefully when one freaks out, we have another. I have too much money and time invested in shopkeep to give up now. But I am starting to look around for better systems. Very very frustrated. The response, I’m sure, will be the same generic response everyone else has been getting.

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I rarely write reviews, but I felt I was compelled to write about this app. When I first started using this app it was good with little problems, nothing I can handle, but when I purchase my second account and tried to transfer my almost 6000 items, it turned into a nightmare, the system by all means is NOT SMART. It’s been two days now trying to transfer my items from one account to another, with the help of ShopKeep support, still no progress. Too many restrictions in UPC for instant, gotta be 8,12 or 13 digits and cannot start with certain digits such as #5. There are so many apps to make it easier your your international customers to contact you for free, such as WhatsApp or Viber, why don’t you have one? Why do I need to pay almost a dollar per minute to get help from you? Very frustrated and really considering to change unless some miracle happens.

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I have used ShopKeep for three years and will no longer. System keeps getting worse. How about actually fixing something before you add something new. How about customer service that can actually help. I have never once gotten an issue resolved. They eventually blame apple for the problem before hanging up on you. If you want a system that constantly doesn’t send orders to the kitchen, can’t find printers, can’t connect to credit card readers, makes something they refer to as “ghost checks”, orders disappear only to reappear days later or credit transactions that never finish going through because of some bug in the system then shopkeep is it. Gotta love angry customers yelling at you while you try to do something as simple as swipe a credit card, but as usual you have to reboot the iPad and then restart the card reader two maybe three times for it to finally connect. This a constant problem with apparently no end in sight. There are much better companies out there that actually care if their systems work and not cost monetary losses to your business. This system is literally the worst one I’ve ever used.

I’ve been using Shopkeep for 3 years running my barber shop, we do thousands of transactions every week and love our POS. It’s easy to use and easy to train new staff on. The back office software is really informative and is very easy to navigate. All the information you’d ever need about sales and customers, also inventory management and Mail Chimp integration. We also use ShopKeep as our credit processing company and they have some of the most competitive rates on the market. They also offer capital at very responsible rates to customers who process credit cards with them, its been really helpful to us while we expand our shop!