LifeLabs - Net Check In

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I was delighted initially to discover a LifeLabs app. They have a good online presence with the ability to book appointments, see results and check wait times. This app only does the latter. Just as quick to use the fuller, online function. Waste of time and effort. Uninstalling.

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When I logged into the app, I received a time of 37 minutes. Over the course of 67 mins the wait time notifications fluctuated from 21 mins back up to 35 mins, and then popped up to 75 mins. Staff threw up their hands saying they had no control over the times. This app makes a false promise which results in a huge waste of time. “Save My Spot” doesn’t.

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Signed in at 54 mins, Time click down to 26 when we showed up. My mom was walking in and time jumped back up to 46. It took 45 to drop 17 mins.. even at 5 mins took 25 mins... if you try to use it on a time crunch day it’s not going to help you.

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Downloaded this hoping I can use it to see how busy the place before I show up and perhaps able to save a spot. Can’t do either. Instead I see the message saying ‘checking is available only during business hours’ even though I’m doing it 2 hrs after they open. I gave 1 star since it does show the location of these labs ... but then google map does the Same job.

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Tried checking in with the app and got the message that check in is only during business hours. It was 9am and the clinic opens at 7am. When I checked in at the clinic asked about the app, and was advised it’s a known issue. What’s the point if you can’t actually use it?