Liberty Bank iMobile Banking

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This updated app I worse than the original. I hope the bank and developers reads our customer reviews as we’re the ones that make their money. Log in is slower than original app. Doesn’t matter if it’s WiFi or LTE. this app is definitely a downgrade. Liberty Bank went cheap with this version. The transaction inquiry page is difficult to understand. Pending transactions at the top is easy to miss if your not looking for it. It doesn’t allow you to view all transactions continuously month to month. You have to select each month from a drop down menu. That is very annoying when you’re trying to compare transactions month to month. Billpay is horrible. It’s complicated and difficult to use. The calendar on the dashboard is a waste of space. It serves no purpose that doesn’t already show under pending payments. Adding payees is difficult. Billers that used to be electronic payments in the old version, now get paid by check. How is that? As a bank employee for a different bank, I was under the impression all banks use Checkfree for their 3rd party billpay processing. Which means, from version to version the payees should be paid by the same method! Liberty Bank is using a different billpay processing company. Probably one that is cheaper for them. This app is. Huge disappointment.

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I would like to preface this by saying I am not against change. I am aware that things need to be upgraded to keep up with the times. However, this new app is complete garbage. Older app was way more user friendly. On the old app, one could make a transfer within seconds. Now, you need to go through two separate screens (while trying to push tabs that are terribly small). To top it off, it’s insanely slow. Get used to watching the “Loading” signal. Liberty would have been better off upgrading the old app as opposed to this new garbage. UPDATE: Just received an email from liberty bank saying they are taking our opinions into consideration when trying to make the app better. Doesn’t appear they are actually doing so. The app remains sub-par, at best. Terribly slow app, while on WiFi or not. App still runs like a web browser on mobile, which creates a generally awful user experience. No updates to address these issues. App remains a 1 Star in my opinion.

I have had NO issues with the new app or online banking platform. I made sure to pre-register for the new website in advance as the numerous emails requested/instructed. When the new website went live on January 15th I expected there to be some hiccups and remained patience. I understood a new updated app would need to be downloaded and did so with no problems. I can clearly see my pending transactions and all my posted transactions in order as the old system had. If anything the new pending transactions header is easier to understand than the prior system. I love the two different themes options because I myself prefer a more traditional layout and have chosen Majestic for both my desktop & mobile viewing. The new app and website are great! Those who are having negative experiences so far probably did not follow instructions or read any of the numerous emails and messages sent out over the course of the last 2-3 months. I can’t wait to start using the new money manager and other features this app has! Great job Liberty Bank! Always have & always will love this financial institution!!!

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I expected some downtime during the switchover but I still can't use the app days later! No log-in screen ever comes up. Instead there's just a blurry background and a grey bar that when you swipe down on it gives instructions on how to set up fast balances on the device. Given that I no longer live in New England, I used the mobile check deposit to still deposit checks into my Liberty Bank account. Now that I can't even log into the account, I'm unable to make check deposits so it looks as though I may need to be switching banks very soon due to this new app that is way worse than the old app. Although basic, at least the old app was accessible and you could accomplish what you needed to do.

Other reviewers reported problems with touch authentication, fast balance, and other features. I had no difficulties with setting up or using any of them. Another user said loading times were “abysmal”, which was, again, not my experience. While connected to WiFi at home, all menus functioned and all selections that I made promptly moved me to the correct subsection. As I dig into the scheduled transfers area and the bill pay area, I find that there is room for improvement. It took me a few minutes to figure out how to display upcoming recurring payments. I may just use the full site for that if I find the app functionality less than perfect. I have not yet used the mobile capture feature so I cannot comment on that. I’m happy to see a pair of different themes (display color schemes) that I can choose between. The app suggests that additional themes might be available in the future so I will watch for that. Overall, this new app is not a plague on mankind like you might read in some reviews. It does pretty much what you would expect. It looks okay. The menu names are clear and it’s generally easy to use. 4/5