Leslie's - Pool Care

I’ve been using Leslie’s for about 20 years now. They’ve always been the friendliest and most helpful/knowledgeable pool supply store I’ve dealt with. I have a 50 year old in-ground pool. Most pool places are done talking to me the minute they hear that. Due to circumstances out of our control, our pool was never opened last year. When I uncovered it this spring, I found brown water that quickly went to black and a stench that could rival a septic tank. I took a water sample into Leslie’s. They tested it, sold me exactly what I needed and gave me detailed, easy to follow instructions. After two days I could see the bottom of the pool and after four days, the water was crystal clear. It was unbelievable. So far this has been one of our best summers ever for the pool, thanks in large part to Leslie’s.

Love the new APP! Thanks Leslie’s! Most helpful is that I can track my rewards points. Their loyalty program is great and I’ve gotten points for purchases and on several items I’ve gotten large rewards back just for purchasing that item. Being a member, I get the special offers sent to me via email and mail which has saved me a lot of money through the years. I can do my own water test at home on here in between coming in to the store every couple of weeks and see what I need to do! I love all the educational advice. I’ve had algae and I don’t want it back again and the information on here on their Algae Free Guarantee will keep me algae free. The knowledge base here helps me to understand pool problems and how to resolve them. I get great advice in the stores, and it’s going to be helpful to also be able to look up my issue and learn more about how I can better care for my pool. My family and I enjoy my pool and it’s good to know I can easily take better care of my pool because of the tools in this app!

Really cool app to help keep track of services needed on your pool, keeps track of your points and rewards (the latter of which is the main reason I signed up!). I initially had issues during registration and reached out to customer service via the "contact" button within the app itself and chose to send them an email. I received a very timely response with immediate rectification. I would highly recommend this to anyone with a pool and a local Leslie's store. My parents are signing up now 🤓

ask user to change the rating

Your app is disappointing. Great idea but poorly implemented. It is not user friendly. The test history is severely lacking in detail. For instance if you want to know your test results for pH, it doesn’t tell you what the results were, just that it is low. Why not show the actual test result? The chart has high to low, is low 0 or 7.0, is high 14 or 10 or 8.0? It has no relative information. Another huge miss is that it doesn’t tell you what you need to do to fix the issue- why not have the instructions you get printed at the store available in the app? Maybe slide the chart to the left for instructions. Even the guys at the store couldn’t figure out how it provides any useful information. Hopefully this will be updated to make it useful.

ask user to change the rating

First off, the app is awesome for tracking your rewards points and having easy access to barcodes for redeeming those points in store. Past that I’d give the app one star, there is no easy way to track a pool and separate spa, you have to choose one or the other. On the actual graphs you have no idea what any of the levels are. You get a high or low indication and that’s it. So is the level slightly off or way out of range? You’ll never know using this app. Make sure you get the paper print out at your local store to have proper chemical levels. Leslie’s you’re off to a good start but have a ways to go before you’ll get five stars on this app.