Lavu POS | Point of Sale

I have been a customer for about five years with Lavu. I am writing this in response to the latest “glitch” that almost cost me over a thousand dollars over the course of a week. There are a lot of things I like about them. They are always trying to improve, great tech help, great reporting- My restaurant runs pretty smoothly with this system. What I don’t like is their LACK OF COMMUNICATION. I was actually recently was asked to review them in g2, and said pretty much this very same thing! And that was before this latest issue! When there is an issue- you find out in the middle of dinner service, or in this case when I went to go write my servers checks for Mother’s Day and noticed something was off. The glitch is causing double auto-gratuity to be added. If we knew about this, we could be in front of the situation. I could talk to my servers and we could figure it all out- but I don’t get that opportunity. And that is what is so disappointing.

response required

It asks me to rate it so often it gets in the way.

ask user to change the rating

I've had POSLavu installed since almost its inception. At first I liked it so much that I put it into 5 locations. Functionally the app does a good job. There are big glitches when the internet goes down though; reconciling tickets when this happens becomes a laborious nightmare. Slowly I started switching locations to wired systems that had better failsafes. Recently they've raised their rates about 200% for me and then billed me incorrectly. Addressing that was its own massive nightmare. As the company has grown the customer service has become some of the worst I've ever dealt with. I've been in the industry since 1979 for the record. Normally I don't bother with reviews but I'm hoping this helps someone make a better choice. I definitely DO NOT recommend this app because of the customer service that you will at some point need given the minutia it has to track.

This is a great system. New employees have no problem using it right away. Very intuitive. It makes other super expensive systems like micros and aloha dinosaurs. I had a couple of issues at the beginning but all were easily resolved. Technical support has been great too. I love the backend real time reports and how easy it was to set up and change menu items. My servers are also very happy with poslavu and they love taking orders on iphones. I don't understand any of the bad reviews, I believe the issues must be user error not the system itself. POSLavu is releasing updates all the time and I'm excited to see what else I'll be able to do in the future. I believe this is a great company who is dedicated to improving an all ready great pos system. I do recommend getting a Mac mini local server.

response required

If I wasn’t so committed at this point having wasted tons of money I would switch systems. They have been promising features like online ordering since I started using them. They claimed it was a working feature which still does not work. They are very slow to fix bugs and basically just tell you to wait indefinitely. They have also raised their prices to about 3 times what I was paying. In the beginning there was a licensing fee which I paid like $800 dollars and he cheap monthly fee. Now they charge me 3 times the fee so my licensing fee was for nothing. They need to get their priorities together. They have a message board that they never use, if there is an outage they don’t tell you unless you call and tell them there is a problem. I could go on but steer clean save yourself the regret and hassle.