Laundrapp

I love the end to end experience: order, add pick up and delivery windows to your calendar automatically, get a reminder about the appointment, get a prod when the delivery person is nearby, progress updates... it’s super well thought out. It beats every food delivery app and parcel tracking update notice by a mile!

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I am so upset and disappointed with this service/app. Long story short, I used their wash and dry service and ended up receiving my clothing back however it was missing a pair of very pricy leggings. I notified customer service and had to do multiple follow ups with them. Ultimately they concluded they couldn’t find my leggings in their facility and instead of reimbursing me for the pair of leggings that are missing, they offered £10 off my next order... sorry, but that’s just not going to cut it. These leggings are £88 and a £10 off voucher doesn’t even count for half the price of the leggings. Next, why would I want a voucher for a service I won’t use again? Needless to say, I still haven’t received any reimbursement. My warning would be: do not use them if you have any items of clothing that are expensive, because if there are any damages/losses, laundrapp claims that they are “not liable”. Just be careful with what you wash through this service...

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I tried this cause I used to drop my clothes off at a laundry mat near my old flat which did wash dry and fold and figured it would be nice to have again for when I am busy. For the price I was expecting a lot better service and quality. The clothes were cleaned but some still had dirt marks on them, and they were not really folded. All my shirts were inside out still and most of my leggings were too. The socks were just thrown in the bag and not matched up either. I was hopeful this app would save me time in the week but seems as if it cost me more time. Also the driver "forgot" my laundry bag in his van and I wasn't able to get it until the next day after I had contacted support and they had to locate it. They offered me £10 off my next service as an apology, but with the quality of the things I got back I wouldn't use them again unless it was half the price it is now.

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They are fine for men’s button down shirts but the second something goes wrong, they do very little to help. An expensive Theory dress is now pilling at the seams and they blamed it on the manufacturer ...this is a brand new dress and one of many Theory dresses I own in the same fabric and style (one of their standard suit dresses) for the past decade and never once had this ever happened with my old cleaners. In addition another Theory blouse came back partially wrinkled and came back with stains ...I returned for inspection and it came back with you must have spilled something (I didn’t...) and even more wrinkled than I sent back. Forget about saving a few pounds, go to a proper cleaners for expensive garments. And by the way none of the charges were waived. Could have gone a long way with customer service by offering a voucher rather than tell a customer to go file a complaint with a bureau.

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They delivered my items almost 1 week late after rescheduling delivery multiple times. I’ve had to wear same clothes for a week. I had to call them 6 times to get my clothes back. They would reschedule delivery and then simply not show up. The App would record it as “delivered” when they hadn’t. This laundry service also lost my clothes before but because it was so convenient, I was willing to give it another shot. However, never again. I’d rather just go to my local mom and pop dry cleaners and give them business. Terrible experience. They really let me down