la Madeleine Bonjour Rewards

I meet with a men’s group that I started back in the 90’s. We meet for breakfast once a week on Thursday mornings. A Lady at the counter that took our money was friendly, accommodating, and saw to it that we were served. We have met at several restaurants over the years. I must admit she was one of the reasons we have enjoyed LaMadeleine on Beltline Rd. The new lady is fine, however, Leslie was a little ball of experience and I think represented LaMadeleine in an excellent way.

The app generally works well except when there is an app only special. La Madeleine offers frequent specials for app users, which are great, but they can overwhelm the app. The app will show the closest restaurant in “Locations” but if you try to place an order, clicking on “Order” will show the closest restaurant is now several thousand miles away. It will usually work right the next day, however if it’s a 1 day only special then you can’t take advantage of it. Reporting it to the app department just receives a response that you need to turn on your phone locator even though it is clearly turned on or the “Locations” button wouldn’t work. So clearly they don’t intend to fix the problem and we will continue to miss out on 1 day specials.

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Used this for the first time today. Had three rewards available. One was my birthday reward. Was saving it because it said it had to be used on my bday. Picked up my meal and non of it was right. Didn’t notice til I got home. The store wasn’t helpful at all when they were the ones that put it together. Logged into my app to research my rewards and they had taken the wrong item off and now, the one thing I really was wanting wasn’t even listed but the item I claimed was there even though I got that item today. The store stated it was all the app and there was nothing that could be done. Removing App from phone and for $30 bucks and not getting a complete meal I will be eating elsewhere for a while.

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We come to this location several times a months, and the majority of the times the order takers for the food and for the bakery looked kind of unhappy, they don’t welcome the customers and staring at you until you’ll start talking, the order takers at the cake area always have some kind of attitude, like we’re bugging them by purchasing their product , unfortunately this is only closest one in the area , otherwise we’ll go to the other LaMadeline location. We’ve been in several La Madeline locations , and only the employees at this location are kind of rude! Also most of the time we get our food late, even if the restaurant is 80% empty.

Appreciate the ability to scan and earn rewards, order ahead through the app with some shortcomings. Rewards aren’t always visible but, more importantly, “special instructions” on orders allow too few characters and just reset to beginning if you go over. Please add additional characters (or allow tag-ons, like “allergic to:” or “substitute: “ AND show the characters remaining for less confusion. Otherwise, love the app because it gets us more of the La Madeleine we love, quicker!