Kodak Moments

This app is ridiculous. I‎t is supposed to be convenient but every time I try to create a product or even just send prints I‎t causes so much unneeded stress. For one simple card I’ve had to try and redo I‎t multiple times because the apps user experience is not there. The idea behind the app is great but what is the point of having I‎t if I‎t doesn’t actually do what I‎t is supposed to. I‎t is so frustrating that I gave up trying to create my card and came to the App Store to write a review. That says a lot. After spending way too long trying to create a card,I finally got I‎t to do what I wanted, went to check out and I‎t will not let me change the number of cards I want printed! There’s no point in getting just one printed when I need 40.

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Last minute I was asked to print out pictures to display at my nephews funeral that day. Obviously I needed something FAST. I chose to get my pictures printed at Target because it seemed like the quickest way to print and buy frames. I downloaded the Kodak Moments app and everything but when I got to the photo center I could not connect with the computer after multiple failed attempts. I tried another computer. Still couldn’t connect. The last computer was the only one working and it was occupied by someone else. Once I was finally able to get on the only working computer and get my photos printed I was at Target for over an hour and 15 minutes late to my nephews funeral. The staff at Target and the photo center were incredibly helpful and kind during this frustrating and emotional experience, but the technology and system with the Kodak Moments app and printing pictures needs a lot more development before it should be marketed as a quick and easy process.

The reviews I read here made me wary, but I needed a quick print and this was the most convenient option. It was very easy to find an available in-store printer through the app (although I could not just click on the store tag to select it - feature request). I uploaded the photo and headed to the store. It printed there 5 minutes after I had sent it and looks great. It is full-sized, having been shot with my iPhone 6s. I'll use the app again when I need a quick print like that. It was as simple as could be and got the job done with a minimum of hassle.

I ordered canvas prints for a beautiful photo of child to give to grandparents. On iOS it worked fine with direct upload from photo album, coupon, payment shipping etc. One feature that would be useful is to reuse an uploaded photo to try another product size instead of uploading again, but the current interface is simple and clear so I can see why photo reusing may complicate app use. The log-in had a server connection error, though I had no problem just purchasing using a credit card.

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In the past I’ve used this app with no problems, but since the past few updates every time I try to print pictures it says “Z000 There was a problem. Try again.” How many times do I have to try again? I just want to send my pictures to my store so I can pick them up. The ONLY way to get the app to work is go to the store and connect to an outdated, junky kiosk. I work at Target and the kiosk that I service literally never works and I have to reboot it at least 3 times a day. I really wish the app worked like it did in the past for me but now it’s just too frustrating. It’s embarrassing trying to figure out how to work the machine because it’s so old. I can’t wait until the contract is over so our store can get rid of this junk!!!