Kirkland Signature Choice

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My husband has new hearing aids and we are trying to figure out how how to use the app to create a new favorite setting with new volume and bass/treble settings. Cannot figure out how to get a new favorite added to the home screen. It takes a lot of navigation to get to the favorites screen. The PDFs file of documentation that we downloaded has pages that are too wide for 8.5x11 page in landscape mode so the edges do not print. Besides that, the print is tiny. We cannot read the file online. You would think the app developers would realize that people whose hearing is failing due to old age might also have eyesight that is also failing due to old age. Took a long to get out of demo mode. Docs are inadequate for that so we just had to poke around till we found it. The app itself seems to have pretty good function. It takes a long time to figure it out by trial and error.

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This app worked pretty good until iOS 11.1 update. totally messed things up. It was supposedly fixed in 11.1.4 but nope!!! Like other reviews I’ve read here I’ve deleted the Kirkland app, forgot the hearing aids in accessibility, repaired and tried the app again. When using the car Bluetooth, streaming would bounce between the phone, the car and the hearing aids or go nowhere at all. I went back to Costco and they were not helpful. I was planning on upgrading my phone to iphone8 plus, which I just did and upgraded to iOS 12, the problems persisted. After digging deeper and reading other similar issues, one suggested to just delete the Kirkland app and only use the iPhone’s built-in MFI controls. Though there are occasionally issues, for the most part this has resolved my problem. I can stream and now when calls come while I’m driving go through the car audio seamlessly. Much better. It appears that the Kirkland choice app conflicts with the iPhone’s built-in controls. They work much much better without the app. For those still struggling, give it a try.

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With all the changes happening with iOS you’ve had 2 updates in about 3 years! My aids are chirping like crazy now and they keep trying to pair every few minutes, even though they are paired! I’ve deleted and reinstalled, rebooted, played with accessibility settings. Nothing seems to work long term. At best, a few days and it starts all over again. It almost renders the aids unusable. Appears to be related to streaming music, which I do a lot. The most successful results I've achieved are when I delete the Choice app; forget the aids under accessibility settings, reboot the phone and then re-pair the aids under accessibility and download and reinstall the Choice app. This is a major nuisance to have to do several times a week! And yes, an Apple Watch app would be very much appreciated. I love the concept behind the app, and when it’s working it’s great, but the execution is lacking BIG TIME. Worked much better under iOS 10. KS 6.0; iPhone 8; iOS 11.3

I have had my Kirkland hearing aids for a week. It takes time getting to know them. I am pleased that the hearing aids have an app that allows many functions. I would like the single volume control to maintain the settings I use with the dual L/R control. The single control is useless because it throws both left and right back into the same levels. My ears don't work that way. I have less hearing in my left ear than right. Anyway, this is a start and I hope Resound will upgrade. I like the ability to retain settings for my most obvious environments. I understand that is only available on certain iPhones. It is better than having no control, but the app needs to be developed by someone who uses hearing aids. Not someone who thinks they understand. Thank you resound for this much.

The app may be quirky but works great once you get through the three control parameters (triple tap, accessibility, and the app itself). I wanted: no default air-play to the hearing aids: no automatic connection to the hearing aids from my home phone or car phone. The solution was: settings, general, accessibility, hearing aids, “my hearing aids”, streaming :off. With that everything works as expected - favorites, geotagging , treble and bass settings and streaming (by reversing the above settings) if I want it, i.e.for music. The battery warning operates just about the same time the earpiece gives the 4 tone signal. Streaming music is improved by adjusting bass and treble significantly.