JSS Food Delivery

As an expat I have been using JSS since I started living here and I have been encouraged by the improvements they have made lately including JSS gourmet. Saves me some time. I have had occasions where the service was slow but I know that happens with different restaurants they work with. But the real indicator as to why I like this service was once I had a problem with one of the deliveries. I wrote a complaint about it and they went out of their way to make it right. They compensated me with a red card for my trouble and called me a week after to make sure I was satisfied. Very professional. So I recommend JSS. It is a valued service.

Horrible delivery service. Customer support calling instead of the delivery person, asking me to go downstairs because the delivery person cannot come upstairs for some reason. Me and my broken leg went downstairs to find nobody there. After 15 minutes and 3 calls it turns out the delivery person can make it upstairs after all. Never ordering from you again.

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I just ordered this evening with their “new and improved” APP. As another reviewer mentioned the wait time stated 40-50 minutes and it took almost 1.5 hour. I went to their app and did an online chat to find out why the delay and status of my order since the track function knocks you off the APP, and I received no response from them. To add insult when the food did arrive it was completely cold! If they wish to keep their expat customers happy it would be nice to have a customer service team that will actually work with you on the issue at hand. I will give them one more try and if still bad service I’ll have to use another delivery service. A true shame!!!

This is a great app with great service but sometimes they mess up the order even though certain items were requested to be cooked or prepared a certain way. With that being said they have went out of their way to make sure that it was fixed or refunded properly with kindness and willingness to satisfy the customer. Thank you JSS

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I’ve been using this service since I moved to Beijing. There will normally be problems in this industry, but the way a business responds is what sets them apart. This business has failed each time and every time. Moreover, their apathetic tone when asked to make it right is most insulting of all. Recently, they forgot my sodas and when I called to inquire, they told me “it will take a really long time to bring you the sodas”. I’ve grown tired of their mediocrity and apathy. They quote wait times of 40 to 50 minutes, but it’s more like 90 to 120. Maybe they have no self respect or incentive to do a job well.